It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media
MP3•Episode home
Manage episode 307324272 series 2376179
Content provided by Dr. Joseph A. Michelli. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Joseph A. Michelli or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...
537 episodes
Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
MP3•Episode home
Manage episode 307324272 series 2376179
Content provided by Dr. Joseph A. Michelli. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dr. Joseph A. Michelli or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this week's episode, Dr. Michelli discusses how customer experience is both better and worse now...
537 episodes
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