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Connected Customer Experiences

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Manage episode 263517997 series 1149820
Content provided by Anexinet and Anexinet / Steven Brykman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Anexinet and Anexinet / Steven Brykman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In today’s Modern Digital Enterprise, the digital transformation podcast from Anexinet, GM & Executive VP of Digital, Al Sporer speaks with SVP of Digital Transformation, Steve Tranchida on the topic of connected customer experiences: why they’re so important, and how to ensure your organization is providing a great one.

“61% of customers are unable to easily switch from one channel to another when interacting with customer service. 91% say they should be able to pick up where they left off.” — Aspect Software, Inc.​

To accommodate customer self-service, successful digital leaders must offer customers a connected, consistent ecosystem of services across many channels—not just isolated applications. Seamlessly creating connected self-service experiences ensures greater customer satisfaction.

“Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies.”​ — Aberdeen Group, Inc.

Let Anexinet help accelerate your CX self-service application strategy and development journey.

  continue reading

64 episodes

Artwork
iconShare
 

Archived series ("Inactive feed" status)

When? This feed was archived on March 10, 2023 01:16 (1y ago). Last successful fetch was on December 21, 2022 13:15 (1+ y ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Manage episode 263517997 series 1149820
Content provided by Anexinet and Anexinet / Steven Brykman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Anexinet and Anexinet / Steven Brykman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In today’s Modern Digital Enterprise, the digital transformation podcast from Anexinet, GM & Executive VP of Digital, Al Sporer speaks with SVP of Digital Transformation, Steve Tranchida on the topic of connected customer experiences: why they’re so important, and how to ensure your organization is providing a great one.

“61% of customers are unable to easily switch from one channel to another when interacting with customer service. 91% say they should be able to pick up where they left off.” — Aspect Software, Inc.​

To accommodate customer self-service, successful digital leaders must offer customers a connected, consistent ecosystem of services across many channels—not just isolated applications. Seamlessly creating connected self-service experiences ensures greater customer satisfaction.

“Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies.”​ — Aberdeen Group, Inc.

Let Anexinet help accelerate your CX self-service application strategy and development journey.

  continue reading

64 episodes

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