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By Dave Mastovich. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
We're excited to welcome Customer Service and Experience Expert, Shep Hyken back on the No BS Marketing Show.If you're unfamiliar with Shep and his work, here's a quick snapshot to get you up-to-speed.Shep is a... Customer service and experience expert as well as the Chief Amazement Officer at Shepard Presentations New York Times and Wall Street Journal best-selling author Pioneer in helping companies and organizations who want to build loyal relationships with their customers AND employees (If you know us at MASSolutions, you know we're big fans of this same idea. Check out B2E Marketing to learn more).In this conversation, Dave and Shep dig into Shep's teachings from a few of his books including, The Cult of the Customer, The Amazement Revolution, and The Convenience Revolution and cover topics such as: The Five Cults His five-step problem-solving process Why it's important to create a F.U.N. work environment (it's different from you might think) The meaning behind the mantra "Bigger than Elvis" The Six Convenience Principals and how they can help your business stand out from your competitors & much, much more.Truthfully, these highlights only scratch the surface of the amount of valuable information and tactical advice Shep shares in this interview.And, whether you're the CEO of a company or a new, college graduate, you'll be able to take Shep's teachings and constructively apply them to your situation to help you grow both personally and professionally.ENJOY!Connect with Shep HykenLinkedInInstagramYouTubehyken.comCheck out episodes 169 and 170 to listen to Shep's first appearance on the No BS Marketing Show.Connect with Dave on LinkedIn | Subscribe to the podcast on iTunes.