Getting real with jobs to be done – Bob Moesta (President, CEO, The ReWired Group)

The Product Experience

We've all heard about the Jobs to Be Done framework - but do you know how to really make the most of it? We went straight to the source - Bob Moesta, who developed the approach alongside Harvard Business School's Clayton Christensen - to really get into the approach.
In this episode, we cover:

• How to get started with JTBD - and what to do after you've conducted a bunch of interviews.
• Case studies, including SAAS, candy bars, and selling houses.
• When not to use the approach
• And the mistakes that most people make.

Featured Links: Follow Bob on LinkedIn | The Re-Wired Group | Jobs To Be Done website | Buy the'Never Split The Difference' book by Chris Voss and Tahl Raz | Buy the 'Job Moves' book by Ethan Bernstein, Michael B. Horn and Bob Moesta

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

Chapters

1. Understanding Jobs to Be Done Framework (00:00:00)

2. Jobs to Be Done Framework (00:08:29)

3. Jobs to Be Done Framework (00:14:14)

4. Designing Solutions Based on Customer Feedback (00:22:23)

5. Understanding Choice and Career Motivations (00:33:07)

6. The Product Experience Podcast Introduction (00:40:44)