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Optimising the online customer journey

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Manage episode 224713927 series 1467000
Content provided by Audioboom and British Retail Consortium. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Audioboom and British Retail Consortium or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this podcast, Rachel Lund, Head of Insights & Analytics at the BRC, alongside expert Doug Norton-Bilsby, Global VP of Retail & Consumer Products at ForgeRock, discuss in detail what identity management is and what it means for retail.

It explores retailers concerns around the future and the continued advancements in technology. Doug provides an in-depth understanding on identity management, how it impacts the customer journey and provides examples of retailers succeeding in utilising this technology.

Find out the key barriers to identity management and three things you can do now to improve how you treat customer identity.

  continue reading

44 episodes

Artwork
iconShare
 
Manage episode 224713927 series 1467000
Content provided by Audioboom and British Retail Consortium. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Audioboom and British Retail Consortium or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this podcast, Rachel Lund, Head of Insights & Analytics at the BRC, alongside expert Doug Norton-Bilsby, Global VP of Retail & Consumer Products at ForgeRock, discuss in detail what identity management is and what it means for retail.

It explores retailers concerns around the future and the continued advancements in technology. Doug provides an in-depth understanding on identity management, how it impacts the customer journey and provides examples of retailers succeeding in utilising this technology.

Find out the key barriers to identity management and three things you can do now to improve how you treat customer identity.

  continue reading

44 episodes

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