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TSE 452: Setting CLEAR Expectations with ALL Prospects!
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Replaced by: Podcast | Sales Training | The Sales Evangelist!
When? This feed was archived on April 18, 2017 13:54 (). Last successful fetch was on April 18, 2017 19:59 ()
Why? HTTP Redirect status. The feed permanently redirected to another series.
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Manage episode 166822910 series 57890
Have you ever experienced having new, awesome clients who then become your worst clients in the world? Nothing you provide was what they were expecting. Well, today, I’m going to teach you how you can avoid having to go through this.
Set CLEAR Expectations
Determine the rules before playing the game. Set clear expectations. What does the result look like? What is the clear result that you want to see?
Aligning expectations with your capability
Find out what your prospect is expecting and see what your team is capable of doing and be able to align both. So both of you know what the expectation is and so you can make sure you’re doing it right.
Under promise and over deliver
Set expectations to a level that you know you can and will do more. This will exceed your customer’s expectations so it makes you more valuable to them having been able to go above and beyond what’s expected of you to do. Then they’re going to tell their friends about you.
Put rules in place.
You’ve got to make clients realize what the expectations were before you started the game.So you’ve got to have that benchmark or clear expectation.
Set a clear game plan.
Time frame is a crucial element in setting expectations. Make sure you have a clear time period and who’s going to do what. The client, too, needs to provide the information you need as to when this has to be done at what date.
Give them an update.
Let your clients know where you are in the process because this is part of setting clear expectations.
Deliver, deliver, deliver
Don’t get too excited to scale your business telling clients you can provide them with xyz services when you can only provide x. So be sure to be able to deliver.
Episode Resources:
Get a free audiobook download and a 30-day free trial at audibletrial.com/tse with over 180,000 titles to choose from for your iPhone, Android, Kindle or mp3 player.
The post TSE 452: Setting CLEAR Expectations with ALL Prospects! appeared first on The Sales Evangelist.
550 episodes
TSE 452: Setting CLEAR Expectations with ALL Prospects!
The Sales Evangelist: Sales Training|Speaking|Business Marketing|Donald Kelly
Archived series ("HTTP Redirect" status)
Replaced by: Podcast | Sales Training | The Sales Evangelist!
When? This feed was archived on April 18, 2017 13:54 (). Last successful fetch was on April 18, 2017 19:59 ()
Why? HTTP Redirect status. The feed permanently redirected to another series.
What now? If you were subscribed to this series when it was replaced, you will now be subscribed to the replacement series. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 166822910 series 57890
Have you ever experienced having new, awesome clients who then become your worst clients in the world? Nothing you provide was what they were expecting. Well, today, I’m going to teach you how you can avoid having to go through this.
Set CLEAR Expectations
Determine the rules before playing the game. Set clear expectations. What does the result look like? What is the clear result that you want to see?
Aligning expectations with your capability
Find out what your prospect is expecting and see what your team is capable of doing and be able to align both. So both of you know what the expectation is and so you can make sure you’re doing it right.
Under promise and over deliver
Set expectations to a level that you know you can and will do more. This will exceed your customer’s expectations so it makes you more valuable to them having been able to go above and beyond what’s expected of you to do. Then they’re going to tell their friends about you.
Put rules in place.
You’ve got to make clients realize what the expectations were before you started the game.So you’ve got to have that benchmark or clear expectation.
Set a clear game plan.
Time frame is a crucial element in setting expectations. Make sure you have a clear time period and who’s going to do what. The client, too, needs to provide the information you need as to when this has to be done at what date.
Give them an update.
Let your clients know where you are in the process because this is part of setting clear expectations.
Deliver, deliver, deliver
Don’t get too excited to scale your business telling clients you can provide them with xyz services when you can only provide x. So be sure to be able to deliver.
Episode Resources:
Get a free audiobook download and a 30-day free trial at audibletrial.com/tse with over 180,000 titles to choose from for your iPhone, Android, Kindle or mp3 player.
The post TSE 452: Setting CLEAR Expectations with ALL Prospects! appeared first on The Sales Evangelist.
550 episodes
All episodes
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