Manage episode 292093821 series 34304
In this episode, Chris Hadnagy and Maxie Reynolds are joined by industry professional Jack Schafer, PhD. Dr. Schafer is a psychologist, professor, intelligence consultant, and former FBI Special Agent. Dr. Schafer spent fifteen years conducting counter-intelligence and counterterrorism investigations, and seven years as a behavioral analyst for the FBI's National Security Division's Behavioral Analysis Program. May 10, 2021
00:00 - Intro
03:32 - Introduction to Dr. Jack Schafer, PhD.
04:54 - How Jack decided to start training people in his field after retirement
07:46 - Why is rapport building important?
11:49 - How do you stop rapport from being used against you?
13:51 - Explaining “The Truth Bias”
15:37 - Rapport works across different cultures
18:15 - The basic human need to correct other people
19:28 - Integrating the knowledge of that need into work as an FBI agent - “Brian’s Loop”
23:01 - People don’t answer yes or no, they answer Yes+, No+, I Don’t Know+
23:19 - Flattery
25:13 - Roundabout vs Direct Approach
26:45 - The “right” way is the way that works for you
29:58 - The Truth “Default Mode” and breaking the baseline
33:05 - Verbal vs. Non-Verbal Cues
36:19 - Get A Commitment
37:36 - Why does getting a commitment work on humans?
39:50 - The Lip Purse
42:40 - Wrap Up
44:45 - Jack’s Mentors
46:30 - Contact Jack
47:06 - Outro