EP166: Shep Hyken - Focus On Your Client’s Experience


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By Michael Palmer. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

A business that makes life easier for the customer is a way to make you stand out.

Our returning guest, Shep Hyken, who is a customer service expert and New York Times bestselling author, agrees.

His focus is to help businesses build relationships with their customers and deliver amazing customer service which eventually leads to their loyalty.

During this interview, you'll discover...

  • The importance of client experience
  • How to be more convenient
  • How to create a journey map

To find out more about Shep, visit https://www.thesuccessfulbookkeeper.com.

169 episodes