Shaping a new normal
Manage episode 297336832 series 2706387
When COVID-19 took hold in early 2020, the grocery industry found itself facing an unprecedented rate of change. Brands and retailers were suddenly forced to navigate near-constant shifts in customer behavior and consumer sentiment.
As shoppers’ habits, preferences and norms continue to evolve even as the pandemic wanes, 84.51° has kept pace with ongoing behavioral analytics and consumer research, identifying a number of shopper trends that have emerged around concerns about safety, health, finances, sustainability and community. And, the research reveals critical insights about the future of the industry—in particular, the rise of the hybrid shopper and the importance of an omnichannel strategy in response.