Shaping a new normal


Manage episode 297336832 series 2706387
By Katie Baran. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

When COVID-19 took hold in early 2020, the grocery industry found itself facing an unprecedented rate of change. Brands and retailers were suddenly forced to navigate near-constant shifts in customer behavior and consumer sentiment.

As shoppers’ habits, preferences and norms continue to evolve even as the pandemic wanes, 84.51° has kept pace with ongoing behavioral analytics and consumer research, identifying a number of shopper trends that have emerged around concerns about safety, health, finances, sustainability and community. And, the research reveals critical insights about the future of the industry—in particular, the rise of the hybrid shopper and the importance of an omnichannel strategy in response.

24 episodes