Never Lose a Customer with Joey Coleman

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By Chris Smith and Jimmy Mackin. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

00:00 Intro

01:25 What happens when you get customer experience right at an organizational level?

03:15 How do you know that you have a customer experience problem?

06:15 Give Away

06:54 Asking for feedback. Review or Survey?

10:00 What is a survey question to make people more open and honest?

14:35 At what point do you fire a customer?

19:51 What part of customer experience do even the pro's get wrong?

23:19 What's the best way to say no to a long term customer?

28:57 Price Reduction

34:56 How do you balance pre framing and apocalypse?

38:56 Modeling after the best in the world

41:47 Who should we pay close attention to right now?

48:39 Anticipate the customer needs/ Where do most companies miss?

51:42 Operation dictates. Experience = Consequence

54:33 Remove operational debt.

56:14 Experience over Technology

58:28 Real estate agent. First word that comes to mind?

59:36 What is Joey Coleman looking for in a realtor?

1:03:17 Outro

132 episodes