Manage episode 247642683 series 1221184
01:25 What happens when you get customer experience right at an organizational level?
03:15 How do you know that you have a customer experience problem?
06:15 Give Away
06:54 Asking for feedback. Review or Survey?
10:00 What is a survey question to make people more open and honest?
14:35 At what point do you fire a customer?
19:51 What part of customer experience do even the pro's get wrong?
23:19 What's the best way to say no to a long term customer?
28:57 Price Reduction
34:56 How do you balance pre framing and apocalypse?
38:56 Modeling after the best in the world
41:47 Who should we pay close attention to right now?
48:39 Anticipate the customer needs/ Where do most companies miss?
51:42 Operation dictates. Experience = Consequence
54:33 Remove operational debt.
56:14 Experience over Technology
58:28 Real estate agent. First word that comes to mind?
59:36 What is Joey Coleman looking for in a realtor?