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96. Meet Your New Digital Expert, CLEVVA

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Manage episode 296929633 series 2633287
Content provided by Transform NOW. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Transform NOW or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert.

.

Here’s what we talked with Ryan about:

* How the CLEVVA front office digital expert functions

* How CLEVVA digital experts work with chatbots

* How CLEVVA front office digital experts are built

* The advanced capabilities CLEVVA utilizes

* Benefits realized from front office digital experts

* Industry penetration by CLEVVA

* How CLEVVA and Blue Prism are partnering

* An example of CLEVVA and Blue Prism combining to solve a customer pain point

* What the future looks like for CLEVVA digital experts

.

To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  continue reading

264 episodes

Artwork

96. Meet Your New Digital Expert, CLEVVA

Transform NOW

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Manage episode 296929633 series 2633287
Content provided by Transform NOW. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Transform NOW or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert.

.

Here’s what we talked with Ryan about:

* How the CLEVVA front office digital expert functions

* How CLEVVA digital experts work with chatbots

* How CLEVVA front office digital experts are built

* The advanced capabilities CLEVVA utilizes

* Benefits realized from front office digital experts

* Industry penetration by CLEVVA

* How CLEVVA and Blue Prism are partnering

* An example of CLEVVA and Blue Prism combining to solve a customer pain point

* What the future looks like for CLEVVA digital experts

.

To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

  continue reading

264 episodes

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