Man vs machine, which delivers the best customer experience (CX)?

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There’s little doubt that technology is transforming the customer experience (CX). But will we ever get to a point where humans aren’t needed in the customer journey at all?

Dan Russo talks to Diane Magers, CEO of the Customer Experience Professionals Association, about how technology is transforming the customer experience.

If you're enjoying the show, please leave us a review on iTunes or Stitcher. And you can reach Diane Magers on Twitter @DianeMagers and Dan Russo on Twitter @danrusso

Have a great day!

25 episodes available. A new episode about every 20 days averaging 24 mins duration .