108: Creating Memorable Experiences with Manuel Christoffel of Woom Bikes

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By Andrea Joy Wenburg. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Manuel Christoffel is the (Interim) Chief Customer Officer at Woom Bikes where he manages marketing in customer service for all North America. Prior to joining Woom, Manuel has held global cross-functional customer success, program, marketing and brand strategy roles at ADP, Dell, American Express, Bazaarvoice, Hearsay Social, and his own consultancy business.

In this episode, Manuel explains what he means when he says huis declared goal is to deliver the best possible internal and external customer experience by combining EQ with IQ while cutting the red tape, the importance of realizing that the one purchasing your product isn’t always your true customer, why he believes there’s no such thing as “finding the right person” for your customer service team, why he doesn’t have penalties for team members who make mistakes, how he helps his CEO share their voice of influence, and more!

159 episodes