We're Only Human 40: How Southwest Airlines Lives and Breathes Corporate Culture


Manage episode 215529552 series 2362505
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.

Does corporate culture matter? Does it really? In today's interview, Ben talks with Collette Williamson of Southwest Airlines about the company's approach to culture, hiring, and training. It's quickly apparent that culture is about more than just a fluffy set of core values on the wall at corporate headquarters--it's about a way of life that makes the company fundamentally different than the competition.

In the interview you'll hear from Collette how the company takes that 2% of applicants that make it through the hiring process and helps to mold them into the people that serve and love their customers in an almost fanatical way. The stories will make you laugh (and may just make you cry), so we hope you enjoy the show as much as we did recording it.

To learn more feel free to reach out to Collette on LinkedIn or, as you might have guessed, check out the Southwest blog site to learn more about the company.

61 episodes available. A new episode about every 15 days averaging 26 mins duration .