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Customer Service Still Matters. A Lot. Pam Denham and I Discuss.

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Manage episode 360729199 series 2657094
Content provided by Cam Marston. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cam Marston or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Customer service still matters, though we don't hear about it today like we used to. We know customers are increasingly disappointed in the service they receive. They have no problems blowing up social media when they get treated poorly. But customer service training and eduction is woefully lacking. And cheap, online customer service training...stinks. Pam Denham has trained customer service for years. She and I talk about what's missing today and she offers some simple tips for taking service skills into your company.

Find my book, What Works, online.

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100 episodes

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Manage episode 360729199 series 2657094
Content provided by Cam Marston. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cam Marston or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Customer service still matters, though we don't hear about it today like we used to. We know customers are increasingly disappointed in the service they receive. They have no problems blowing up social media when they get treated poorly. But customer service training and eduction is woefully lacking. And cheap, online customer service training...stinks. Pam Denham has trained customer service for years. She and I talk about what's missing today and she offers some simple tips for taking service skills into your company.

Find my book, What Works, online.

Show Sponsors:

  continue reading

100 episodes

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