Manage episode 283533616 series 1449724
Picking up an online order can be the fastest and easiest way to buy something. Or it can be a huge pain. Carlos Aragon with Ipsos talks about how the spike in demand for online orders has been experienced by consumers. How retailers are doing a good job and where they could be doing better.
James Cook is the director of retail research in the Americas for JLL.
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Read more retail research here: http://www.us.jll.com/retail