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Content provided by Kelsey Murphy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kelsey Murphy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Creating Your Customer Journey Map For More Personalized Sales {Featuring Julia Taylor}

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Manage episode 404772540 series 2978855
Content provided by Kelsey Murphy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kelsey Murphy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode of the Whiskey and Work Podcast, Kelsey sits down with former military intelligence officer and CEO of the Geek Pack, Julia Taylor. They discuss the concept of the customer journey map and its significance in business, insights into understanding the customer journey and its various touch points, and examples of impactful customer experiences and how they can be applied in different business contexts. Sit back, relax and grab a pen and paper for this one — you’re going to want to take some notes!

What we’re talking about…

  • Julia's background in military intelligence and transition into entrepreneurship

  • Her inspiration for founding Geek Pack and her passion for empowering women in tech

  • Julia's unique approach to entrepreneurship as a digital nomad and lover of camping.

  • Introduction to the concept of the customer journey map and its significance in business.

  • Insights into understanding the customer journey and its various touch points.

  • Examples of impactful customer experiences and how they can be applied in different business contexts.

  • Discussion on personalized interactions, gift-giving, and effective communication in enhancing the customer journey

  • Applicability of customer journey mapping in coaching businesses

  • The importance of maintaining personalization and intimacy in coaching as businesses scale

  • Strategies for coaches to enhance client experiences and stand out in a competitive market

  • Julia's recommendations for implementing customer journey mapping in coaching practices

  • To learn more or connect with Julia, visit the links below!

A {free} Tool or Two!

Did someone say free? Yup that’s right. Kelsey’s here to help with a few free tools to help launch your business and creative ideas! Click the links to start your journey.

Links Mentioned

Julia Taylor’s Website

Julia Taylor’s Instagram

Kelsey Murphy’s Website

Kelsey Murphy’s Instagram

  continue reading

247 episodes

Artwork
iconShare
 
Manage episode 404772540 series 2978855
Content provided by Kelsey Murphy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kelsey Murphy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode of the Whiskey and Work Podcast, Kelsey sits down with former military intelligence officer and CEO of the Geek Pack, Julia Taylor. They discuss the concept of the customer journey map and its significance in business, insights into understanding the customer journey and its various touch points, and examples of impactful customer experiences and how they can be applied in different business contexts. Sit back, relax and grab a pen and paper for this one — you’re going to want to take some notes!

What we’re talking about…

  • Julia's background in military intelligence and transition into entrepreneurship

  • Her inspiration for founding Geek Pack and her passion for empowering women in tech

  • Julia's unique approach to entrepreneurship as a digital nomad and lover of camping.

  • Introduction to the concept of the customer journey map and its significance in business.

  • Insights into understanding the customer journey and its various touch points.

  • Examples of impactful customer experiences and how they can be applied in different business contexts.

  • Discussion on personalized interactions, gift-giving, and effective communication in enhancing the customer journey

  • Applicability of customer journey mapping in coaching businesses

  • The importance of maintaining personalization and intimacy in coaching as businesses scale

  • Strategies for coaches to enhance client experiences and stand out in a competitive market

  • Julia's recommendations for implementing customer journey mapping in coaching practices

  • To learn more or connect with Julia, visit the links below!

A {free} Tool or Two!

Did someone say free? Yup that’s right. Kelsey’s here to help with a few free tools to help launch your business and creative ideas! Click the links to start your journey.

Links Mentioned

Julia Taylor’s Website

Julia Taylor’s Instagram

Kelsey Murphy’s Website

Kelsey Murphy’s Instagram

  continue reading

247 episodes

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