"Social Skills in the Digital Age" with Rosanne J. Thomas, Founder of Protocol Advisors, Inc

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Rosanne J. Thomas is founder and president of Protocol Advisors, Inc., specialists in providing business etiquette training to professionals at respected organizations from Tiffany & Co. to Boeing. She also helps prepare students at top colleges and universities to achieve the highest degree of workplace success. She lives in Boston, Massachusetts. In today's workforce, with people from five generations and all kinds of backgrounds and perspectives working together under intense pressure, avoiding saying or doing something that might annoy, offend, or alienate someone is like walking through a minefield. How can business leaders mitigate misunderstandings and foster teamwork? How can young professionals minimize interpersonal missteps? An expert on business etiquette sought out by leading organizations, Rosanne J. Thomas takes on these challenges. In EXCUSE ME: The Survival Guide to Modern Business Etiquette (AMACOM; August 17, 2017; $21.95 Hardcover), she presents a new playbook for workplace behavior that respects the individual, which in turn benefits the company. Rather than protocols and rules, Thomas shares dozens of real-life scenarios, hundreds of practical tips, and valuable advice with a priority on good faith effort and a willingness to employ the all-powerful apology. "The practice of on-the-job etiquette does not require anyone to be perfect," she assures. "My goal for readers is that they develop confidence in themselves and in their interactions with others and feel empowered to bring their best, most authentic selves to the workplace each and every day." http://protocoladvisors.com/

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