The Ruby Ripple Effect | Jill Nelson


Manage episode 247485946 series 1601008
By Victhea Marie Tesoro and EO Virtual Learning. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

From receptionist to award-winning entrepreneur, ​Ruby Receptionists​ founder Jill Nelson shares her amazing origin story. Jill explains how her time as a receptionist taught her the value of making connections and building trust with customers. Listen in as she shares how her focus on building a value and culture-focused company helped her grow exponentially. Tune in now!

Timestamped show notes 04:00 - Starting as a receptionist 05:10 - Landing on executive suites 06:13 - Where the name “Ruby Receptionists” came from 06:45 - “We weren’t making a task, we were making a connection.” 08:00 - Coming up with core values 08:45 - “If we’re going down, we’re going down swinging.” 09:33 - The importance of being there for customers 11:11 - Wow-worthy experiences 13:00 - Making a connection with the customer 14:20 - Starting from 2 people 14:51 - Feels like a different job every year 15:16 - Using technology not as a tool, but as an equal part of growth 16:25 - What is the Ruby Ripple Effect? 18:58 - Jill explains the value they provide to their customers 19:28 - Jill names some of her favorite awards she and her company has won 20:15 - What’s next for Jill?

Links: Ruby Receptionists

67 episodes