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106 - Ranting and Raving About Leadership, with Randi Busse
Archived series ("Inactive feed" status)
When? This feed was archived on December 29, 2020 19:08 (). Last successful fetch was on July 08, 2019 05:06 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 191530224 series 1315689
Remember that time when I disappeared for 6 weeks? CLICK HERE to find out why!
Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/
Take a good look in the mirror.
Do you want to know the reason why your company may or may not be providing great customer service?
You're staring at the answer.
All the surveys, processes, accountability metrics, training programs, and performance plans in the world pale in comparison to the power you have as a leader to demonstrate the character that produces great customer service and ultimately leads to creating opportunities for personal and professional growth on your team and in your business.
On today's show, I chat with Randi Busse, author of Turning Rants Into Raves, about two of the most significant contributors to business success... customer service and employee engagement.
cus·tom·er serv·ice/?k?st?m?r/ /?s?rv?s/noun: the assistance and advice provided by a company to those people who buy or use its products or services.synonyms: client service, after-sales service, helpline
Also discussed in today's episode:
- How does employee engagement impact customer service?
- Why is leadership transformation more important than employee transformation?
- What is the difference between a Rant Manager and a Rave Manager?
Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/
106 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on December 29, 2020 19:08 (). Last successful fetch was on July 08, 2019 05:06 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 191530224 series 1315689
Remember that time when I disappeared for 6 weeks? CLICK HERE to find out why!
Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/
Take a good look in the mirror.
Do you want to know the reason why your company may or may not be providing great customer service?
You're staring at the answer.
All the surveys, processes, accountability metrics, training programs, and performance plans in the world pale in comparison to the power you have as a leader to demonstrate the character that produces great customer service and ultimately leads to creating opportunities for personal and professional growth on your team and in your business.
On today's show, I chat with Randi Busse, author of Turning Rants Into Raves, about two of the most significant contributors to business success... customer service and employee engagement.
cus·tom·er serv·ice/?k?st?m?r/ /?s?rv?s/noun: the assistance and advice provided by a company to those people who buy or use its products or services.synonyms: client service, after-sales service, helpline
Also discussed in today's episode:
- How does employee engagement impact customer service?
- Why is leadership transformation more important than employee transformation?
- What is the difference between a Rant Manager and a Rave Manager?
Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/
106 episodes
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