Customer Service is an ATTITUDE not a department


Manage episode 208329510 series 2090041
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.
Customer service is defined as the process of ensuring customer satisfaction with the product or service. But how satisfy are you with your customer service experience? What are the do's and don’ts when it comes to providing an excellent customer service? Here are few things to consider when it comes to providing an excellent customer service: attitude interest, action, verbal language, body language and tone of voice. And here are some of the important skills that should be mastered by every customer service representative: PatienceAttentivenessClear communication What are your customers telling you without saying it? More importantly, you need to be cautious about how some of your communication habits translate to your customers. And when it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt. For more information, contact us today at: Disclaimer: the "Your Life Now" show is intended to be for information purpose and thought-provoking. By applying any of the information shared on this program you are agreeing to take full responsibility for your action.

553 episodes available. A new episode about every 21 days averaging 52 mins duration .