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Is Customer Service Dead in the Age of AI?
Manage episode 414747476 series 2500787
Content provided by Newstalk. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Newstalk or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This week on Taking Stock Mandy Johnston delves into the world of Customer Service when she talks to the Consumer Editor with the FT Claer Barrett about the role of ‘Bots’ and AI when trying to contact companies.
As Liz Truss's new book sparks controversy Mandy talk to Ian Dale of LBC Radio about her tenure and memoir.
And, as the Government unveils its economic projections, Economist Dan O’Brien offers his insights on their fiscal strategy.
200 episodes
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Manage episode 414747476 series 2500787
Content provided by Newstalk. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Newstalk or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This week on Taking Stock Mandy Johnston delves into the world of Customer Service when she talks to the Consumer Editor with the FT Claer Barrett about the role of ‘Bots’ and AI when trying to contact companies.
As Liz Truss's new book sparks controversy Mandy talk to Ian Dale of LBC Radio about her tenure and memoir.
And, as the Government unveils its economic projections, Economist Dan O’Brien offers his insights on their fiscal strategy.
200 episodes
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Similar to Taking Stock
How will countries around the world cope with persistent inflation and high borrowing costs? Are central bankers helping to abate the cost-of-living crisis or are they moving us all closer to recession? On Stephanomics, a podcast hosted by Bloomberg Economics head Stephanie Flanders—the former BBC economics editor and chief market strategist for Europe at JPMorgan Asset Management—we combine reports from Bloomberg journalists around the world and conversations with internationally respected ...
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continue reading
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…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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…
continue reading
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