Ray brings 43 years of car dealership experience, and Zach (his son), brings the questions. In each episode Ray and Zach answer your car questions, discuss industry news, and share tips you can use when buying your next vehicle. All with a bit of humor every once in a while.
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Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
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Sales Series E5 | Use Internal Messaging Systems in Dealership Sales & Service
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Focusing on the critical role of internal messaging systems in optimizing workflow efficiency and enhancing customer service within dealership sales and service departments! In an industry where time is money, effective communication is paramount to ensure customers receive top-notch care and service. Explore with me the significance of utilizing i…
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HONDA Just Made a $64B MISTAKE | Episode 609
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Today on the Daily News You Can Use, Ray and Zach discuss the latest decision from Honda to go all in on EVs while hybrid sales are increasing. Tune in to learn more!
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Sales Series E4 | The Critical Role of TO’s on Sales Calls
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Sales Series E4 This is a compelling episode for dealership managers and those looking to improve their personal sales numbers. The pivotal role of TO’s in the call handling sales process is broken. Manager TO’s and involvement on calls is crucial for maximizing sales opportunities, boosting customer loyalty, enhancing bottom line and CSI. Many sal…
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The Affordability Crisis JUST GOT EVEN WORSE | Episode 608
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Today on the Daily News You Can Use, Ray and Zach discuss the impact of the US federal government implementing higher tariffs on Chinese vehicles. Tune in to learn more!
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HUGE NEWS: AMERICAN Car Prices Are Going to SKYROCKET | Episode 607
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Today on the Daily News You Can Use, Ray and Zach discuss the impact of the US federal government implementing higher tariffs on Chinese vehicles. Tune in to learn more!By CarEdge
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Evolving Sales Strategies 🤩 |The Power of 📞Call Analysis with Tim Smith of Volz Auto Group
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Tim Smith, the dynamic General Manager of Volz Auto Group in New York, chats with me about the world of sales call analysis and its transformative impact on sales performance. Tim shares his expertise on utilizing recorded calls as a tool for accountability, evaluation, and continuous improvement within his sales team. 2024 Vibes and you have to be…
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UAW & Dodge, Jeep, RAM Might Go OUT OF BUSINESS | Episode 606
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Today on the Daily News You Can Use, Ray and Zach discuss the latest drama between the UAW and Stellantis. Tune in to learn more!By CarEdge
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Sales Series E1: 📆 Appointment Setting Strategies That Secure Showed Appointments! 🔥🔥🔥
21:28
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Sales Series Part 1 🛑 I will be holding an in-person sales workshop on setting appointments on May 15, 2024. Find out more information and register - https://bit.ly/3Jmw9Or Listen in as I tackle a few aspects important to leverage into your sales process when you are setting appointments! Get inspired to atteend my workshop! 🚘💰 Learn how to steer c…
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Sales Series E2: ⏱Learn How to Effectively Train Your Team in 10-Minutes! | Long Meetings are Ineffective 🔥
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Sales Series Part 2 🔥 Sales Series for Dealership Teams 🔥 In today's fast-paced business world, lengthy meetings can drain productivity and hinder progress. In this episode, we dive into strategies for managers to revolutionize team training by condensing it into short, impactful sessions. Say goodbye to hour-long meetings and hello to efficient, e…
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Sales Series E3: Learn Engaging Training Activities
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Series - Part 3 Previously I recorded an episode on 10-minute training which was well received by many of you! This is the next part! What will you train on? What topics will you cover? Often topics are reactive to problem situations going on during the sales process or a heat case. All good and I challenge you to explore other ways to teach your t…
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MORE PROOF The CAR MARKET Is COLLAPSING | Episode 605
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Today on the Daily News You Can Use, Ray and Zach discuss even more data on how the car market is resetting in 2024. Tune in to learn more!By CarEdge
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Today on the Daily News You Can Use, Ray and Zach discuss how used car prices have crashed 59%. Tune in to learn more!By CarEdge
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Toyota is CRUSHING the Competition | Episode 603
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Today on the Daily News You Can Use, Ray is joined by Brandon to discuss the latest financial earnings from Toyota. Tune in to learn more!By CarEdge
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Inspirational Pathway to Leadership Success with Mario Murgado, Entrepreneur & Visionary 🚘Dealer
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This is an incredibly inspiring and powerful conversation with the remarkable car dealer, Mario Murgado. Mario's journey from arriving in this country with nothing to now owning and operating 26 successful dealerships is a testament to the power of hard work, dedication, and leadership. Mario shares his insights on the fundamentals of a wildly succ…
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Chrysler, Dodge, Jeep & RAM Are F#@%ed | Episode 602
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Today on the Daily News You Can Use, Ray and Zach discuss why Stellantis is even more screwed than they were before. WOW!By CarEdge
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Carvana SHOCKS The Auto Industry | Episode 601
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Today on the Daily News You Can Use, Ray and Zach discuss the past week's worth of automotive news. Tune in to learn more!By CarEdge
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Unlocking Profitability in Auto Dealerships with Data and Machine Learning with Jason Knight, CEO @ Lotlinx
42:59
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Lotlinx has tracked every car online for over a decade! Their machine learning is helping dealers make great decsiions when it comes to managing invenotry and promotion! Check out their latest publication on Auto Success - https://bit.ly/3y4ULJ9 In this episode, I sit down with Jason Knight, CEO of Lotlinx, to delve into the world of automotive ret…
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Hertz Just Put the Entire Auto Industry On ALERT | Episode 600
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Today on the Daily News You Can Use, Ray and Zach discuss the latest earnings report from Hertz, and how the rental car company is hurting! Tune in to learn more!By CarEdge
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Service BDC Series E8: Syncing Sales to Service: Enhancing Loyalty with Effective Call Structures for First Free Oil Change Scheduling
17:09
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One of the biggest struggles is bridging the gap between sales and service departments. I’ve got one of many hacks for this in this episode! 😉 So here it is….the art of making outbound calls to schedule clients for their first free oil change and how it can be a powerful tool for customer engagement and building goodwill! Join me as I explore my su…
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Service BDC Series E6: Turning Weaknesses into Strengths | Transforming Customer Calls in Your 🔧Service Department
20:43
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Welcome back! I’m drawing attention to common weaknesses faced by car dealership service department and BDC representatives during customer calls and explore strategies to overcome these challenges for improved customer satisfaction and business success. In this episode, I’m focusing on empowering dealership personnel to enhance customer interactio…
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Service BDC Series E5: Unveiling the Value of Your 🛠Service Department: A Customer-Centric Approach
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Service BDC is where it's at! The heart of the dealership...let that sink in😉...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. This episode is gold. It’s the secret weapon in sales! 🤩 When you understand the value in what you bring to the table, it is ea…
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Service BDC Series E7: Crafting a Winning Service BDC Call Script for Appointment Setting | Unlocking Success! 🔥
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Setting appointments is the name of the game! 🎯 You gotta craft compelling call guides that make all the difference in customer engagement, appointment conversions, and overall service experience! Join me as I explore a step-by-step process for scheduling appointments, outlining key actions and the benefits they bring along the way. Here's a sneak …
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Today on the Daily News You Can Use, Ray and Zach discuss the latest earnings report from FORD. Tune in to learn more!By CarEdge
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Car Market Crash 2024: Car Dealer Profits PLUMMET | Episode 598
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Today on the Daily News You Can Use, Ray and Zach discuss the latest earnings data from various car dealers. Tune in to learn more!By CarEdge
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The UGLY Truth About General Motors | Episode 597
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Today on the Daily News You Can Use, Ray and Zach discuss the latest earnings data from General Motors. Profits rise! Tune in to learn more!By CarEdge
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Banks Are Getting DESPERATE: REPOS COMING | Episode 596
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Today on the Daily News You Can Use, Ray and Zach discuss the latest data on auto loan delinquencies. Santander is in serious trouble ... tune in to learn more!By CarEdge
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Toyota SHOCKS The Auto Industry (AGAIN!) | Episode 595
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Today on the Daily News You Can Use, Ray and Zach are joined by Marcello from Toyota World to discuss the state of all things Toyota! Tune in to learn more!By CarEdge
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Ally Financial Just SHOCKED the Auto Industry | Episode 594
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Today on the Daily News You Can Use, Ray and Zach discuss the latest news from Ally Financial. The bank experienced significant declines in profitability as loan loss provisions increased. Tune in to learn more!By CarEdge
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Honda and Ford Just Got CAUGHT (AGAIN) | Episode 593
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Today on the Daily News You Can Use, Ray and Zach discuss the latest news from Ford and Honda about recalls. Tune in to learn more!By CarEdge
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Jeep, Ram, Chevy & Ford Can't Lower Prices FAST ENOUGH | Episode 592
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Today on the Daily News You Can Use, Ray and Zach discuss the latest data showing new car prices have hit their lowest level in the past two years. Tune in to learn more!By CarEdge
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Service BDC Series E4: Motivating BDC Reps with Incentives & Competitions
15:19
15:19
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Ready to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives and competitions that drive motivation and performance…
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Service BDC Series E3: Efficient Office Setup for BDC Success
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This is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! Jennifer@edealersolution.com We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential for creating a comfortable and efficient office setup th…
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