Best PDL Podcasts (2024)

1
How to Successfully Implement Halter Monitoring as a Service - Grace Lee - Capita Chemist O’Connor 29:17

6h ago29:17

29:17

This week is Heart Week! Heart Week provides an opportunity for health professionals and the Australian public to start a conversation about heart health and take positive steps to reduce their risk of heart disease. One health professional contributing to better heart health is Grace Lee from Capital Chemist O’Connor who is providing a holter moni…

1
Ep. 888 - Andrew Rubinstein (Annual Fund and Athletic Development Director, Lake Superior State University) 37:17

21d ago37:17

37:17

Andrew Rubinstein left the world of professional sports and group ticket sales to join the ranks of the annual fund at a remote university with Division I hockey in the state of Michigan. Rubinstein shares his choices, how he interacts with potential and current donors using technology such as Zoom, and embraces the idea that there's a longer play …

1
2024 Guild Pharmacy of the Year Winner - Capital Chemist Southlands - S2 E4 50:30

22d ago50:30

50:30

The Guild Pharmacy of the Year Award recognises pharmacies that are leading the way in providing innovative and optimal healthcare for members of their community. This year's winner is none other than Capital Chemist Southlands, who took home the 'Excellence in Business Management’ category as well as the overall ‘Pharmacy of the Year’ award! Prais…

1
Ep. 887 - Garrett Nolan (Independent Ticket Consultant) 55:22

28d ago55:22

55:22

It's been more than a minute since Garrett Nolan came on the podcast, way back in 2015 on Ep. 449. Nolan was a working stiff for one arena back then, but is now on his own, helping various platforms and partners achieve their revenue goals through his expertise. Nolan talks about his journey from being employed by one venue to his own independent c…

1
Ep. 886 - Craig Cugno (Vice President & General Manager, Ticket Sales - University of Connecticut at TAYMAR Sales U.) 33:43

1M ago33:43

33:43

Craig Cugno has had his work cut out for him, because as much as he wants to have two winning college basketball teams, it means that he has to work that much harder to get their off-site arenas filled up each, eight times a year. Good problems to have. Cugno discusses his start in minor league baseball, selling minor league hockey, then going to t…

1
Ep. 885 - Paul Fruitman (Chief Consultant, iSports Insights) 33:10

1M ago33:10

33:10

It's been over 11 years since Paul Fruitman came on the podcast. The Canadian sports executive has ventured from ticket sales to corporate to now looking at brand insights for the sports space. Fruitman talks about what changed and what hasn't since that time, and how everything matters now to a brand, less on what is in the stadium, but what eyeba…

1
Pharmacist Support Services Are Here For You - S2 E3 20:17

1M ago20:17

20:17

We all know the last few years have been tough on pharmacists. From COVID-19 to bushfires and floods and financial uncertainties, there seems to always be something going on. In this episode we will hear an interview with Kay Dunkley, Executive Officer at Pharmacists’ Support Service, and Curtis Ruhnau, the Pharmacists' Support Service president, w…

1
Ep. 884 - Kyle Pottinger (Sr. Vice President, Ticket Sales & Service, Phoenix Suns) 32:39

1M ago32:39

32:39

Kyle has had three stints with the Phoenix Suns, first as an intern, then as a group sales rep, then finally, back to take the lead of the organization's overall ticket sales strategy, now as Senior Vice President of Ticket Sales & Service. Kyle shares his vision of how the Suns have managed to do the impossible, create a 133-game sell-out streak o…

1
Ep. 883 - Joe Bertoletti (Assistant General Manager, Insignia Events) 34:14

1M ago34:14

34:14

The last time that Troy talked to Joe, they were at the 2016 NACDA Conference. Troy was at UC Davis and Joe was at Holy Cross. Now, both are no longer in college athletics, which has changed drastically in that time. Joe made his way out to the southwest, working at both Surprise Stadium, the Cactus League home of the Kansas City Royals and Texas R…

1
Ep. 882 - Rob Yowell (President, Gemini Sports Group) 1:04:12

2M ago1:04:12

1:04:12

Rob Yowell has the entry of naming rights explode during his time in the industry, and has adopted the ability to sell new brands on the world of sports. Yowell has spent his time over the last few years helping groups such as bitcoin gain entry into the sports world space. Yowell covers some of the ins and outs of that industry segment, along with…

1
Ep. 881 - Mike Dellosa (Vice President of Ticket Sales, Arizona Diamondbacks) 44:10

2M ago44:10

44:10

Mike Dellosa grew up in the Arizona Diamondbacks organization, rising to the role of Vice Presiden to Ticket Sales. So when it came to the pandemic, he did something drastic, throwing out the playbook entirely on how to sell tickets to fans. Dellosa felt that desperate times called for desperate measures, and he did whatever it took, by forcing in …

1
Closing the Gap in Pharmacy - Georgina Twomey - S2 E2 33:50

2M ago33:50

33:50

Close the Gap is an important awareness day that aims to close the health and life expectancy gap between the indigenous and non-indigenous. As a pharmacist and pharmacy owner, what role can you play in helping close this gap? Today we speak to Georgina Twomey, the Managing Director at Alive Pharmacy Group and chair of Rural Pharmacists Australia. …

1
Ep. 880 - Matt Slatus (President, General Manager, Camelback Ranch) 34:56

2M ago34:56

34:56

Matt Slatus returns to the podcast, now as President & General Manager of Camelback Ranch, the Cactus League home of the Los Angeles Dodgers and Chicago White Sox. Slatus talks about the decade separation between his podcast guesting adventures, how he took a General Manager job at the Ballpark at The Palm Beaches (Houston Astros & Washington Natio…

1
Ep. 879 - Kathy Burrows (Sold Out Seating, Sales Trainer) 32:19

2M ago32:19

32:19

Kathy Burrows has been a guest and friend of the podcast for over a decade. So its fitting that she be the first guest since 2019, when the podcast was last updated. Things have changed in the industry, for the better, as the phone crusher model seems to be dead or dying. Kathy talks about what she has learned, especially by asking those buyers wha…

1
2024 Rental Report and Industrial Relations Legislation - S2 E1 46:14

2M ago46:14

46:14

As a business owner, you know that renewing a lease can be a crucial decision. Rent is the biggest expense for most pharmacies, so you want to make sure you get it right. But how do you ensure you're getting the best deal? What factors should you consider when negotiating a lease? And how can you navigate the complexities of the rental landscape to…

1
PBCN Podcast - Best Bits Volume Eleven- Ep 138 24:20

4M ago24:20

24:20

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answ…

1
PBCN Podcast - Best Bits Volume Ten - Ep 137 29:41

4M ago29:41

29:41

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through the episodes and pulled out the question and full answ…

1
Understanding and Managing Aggressive Behaviour in the Pharmacy - Mark Oostergo - Australian Psychological Services - Ep 136 28:49

5M ago28:49

28:49

Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons. How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an environment where your staff feel supported and empo…

1
How To Do Right When Something Goes Wrong - Hayley Smilie - PDL - Ep 135 20:29

5M ago20:29

20:29

As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made. Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley has a lot of knowledge when it comes to handling incide…

1
Compounding - Where Innovation Meets Patient-centered Care - Jack Hammond - Ep 134 35:49

6M ago35:49

35:49

Nowadays, most medication is mass produced. However, what if a patient has a condition where the stock-standard medicines aren't available? That’s where our compounding pharmacists step in. In this episode, we dive deep into the fascinating world of compounding. How are customised medications made, how are complex compounding requests handled, and …

1
TELUS Health EAP – A Wellbeing Toolbox In Your Pocket - Kylie Hancock and Shayne Dearling - Ep 133 46:20

7M ago46:20

46:20

We’ve all had that moment of wanting to speak to someone about something that bothers us, but not knowing who to turn to, or if our issue is even big enough to be taken seriously. In this episode, Kylie Hancock and Shayne Dearling, are here to shed light on an invaluable resource that's often underutilised but can make a world of difference in the …

1
2023 Pharmacy Assistant of the Year winner – Colby Diek - Ep 132 24:48

7M ago24:48

24:48

Colby Diek originally had no thoughts on working in pharmacy – yet here she is now, taking home the crown as the 2023 Pharmacy Assistant of the Year! Stumbling into pharmacy by chance, 20 years ago, Colby has grown to love everything about it. In this episode, we hear from Colby about her journey from being nominated for Pharmacy Assistant of the Y…

1
Full Scope in Action – What it Means For Your Business - Ep 131 40:48

8M ago40:48

40:48

We return to a panel of Australian and international pharmacists, some of whom are trained as prescribing pharmacists, who spoke at the APP conference in March 2023. This panel session took a deep dive into the experiences of prescribing pharmacists in the UK, discussing how pharmacists need to prepare, how new programs will actually be rolled out,…

1
Understanding Arthritis - Ultan O’Dwyer - Arthritis Queensland - Ep 130 25:25

8M ago25:25

25:25

Ultan is the General Manager at Arthritis Queensland, an organization committed to improving the lives of those suffering from arthritis and other musculoskeletal conditions. In his role at Arthritis Queensland, Ultan has been instrumental in driving forward initiatives aimed at education, policy development, and quality of life improvement for art…

1
Empowering Pharmacy Success - Navigating Underperformance with the Situational Leadership Model - Simon Fletcher - Ep 129 45:45

9M ago45:45

45:45

Simon Fletcher is a true guru when it comes to managing underperformance in teams and, in this episode, will focus on just one tool of many - the Situational Leadership Model. Simon has a ton of experience in leadership and knows the ins and outs of teamwork and motivation. Level up your leadership skills as Simon shares practical strategies to tac…

1
Enhancing The Patient Experience Through Social Media - Sarah Rendell - Peak Strategies - Ep 128 32:56

9M ago32:56

32:56

Can having a robust social media presence actually contribute to a better pharmacy patient experience? The answer is yes! By engaging and interacting with patients online, pharmacies can foster a sense of trust, care, and accessibility. After all, in today's digital age, a thriving social media presence is more than just likes and follows; it's an …

1
What Patients Say About Australian Healthcare - Stephen Mason - Australian Patients Association - Ep 127 22:06

10M ago22:06

22:06

Learn what patients think of Australian healthcare. Our guest, Stephen Mason, Chief Executive Officer at the Australian Patients Association, takes us through the results of the recent Australian Healthcare Index. The Australian Healthcare Index provides a pulse check on healthcare in Australia from its patients’ perspectives and experiences. More …

1
Nurturing Pharmacy Staff - A Prescription for Success - Lucinda Marks - Capital Chemist Calwell - Ep 126 32:35

10M ago32:35

32:35

Every pharmacist knows the importance of excellent patient care in pharmacy and the vital role pharmacists play in ensuring patient safety. However, something that is just as important is prioritising the well-being and professional growth of your pharmacy staff. Joining us in this episode is Lucinda Marks, managing partner at Capital Chemist Calwe…

1
Preparing Your Pharmacy For EoFY - Emma Brown - RSM - Ep 125 20:35

11M ago20:35

20:35

We’re bringing you a helpful and timely session that was presented at a recent PBCN webinar about making sure your pharmacy is prepared for tax season. Emma Brown, Principle at RSM, helps simplify and demystify tax processes to help you maximise returns. Among a myriad of helpful tips and tricks for tax time, Emma covers areas of focus for the Tax …

1
Nipping It In The Bud - Tools For Dealing With Workplace Issues - James Judge - Ep 124 32:50

11M ago32:50

32:50

When it comes to people management, there might be nothing worse than turning a blind eye and hoping the problem will ‘just go away.’ Our guest today, James Judge, provides practical tools, advice and solutions to address the more ‘curly’ challenges that can arise with staff, in the workplace. James is an experienced people manager, and director of…

Podcasts Worth a Listen

PDL Podcasts

Podcasts Worth a Listen

Quick Reference Guide