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SERIES 2 EPISODE 44 SUPPORT THE SUPPORTERS - Be known for recognising support staff
Manage episode 416696392 series 3342016
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In this podcast, Andrew discusses the importance of recognising and supporting support staff in the workplace.
He starts by sharing a story about a company that eliminated the role of a travel person to save on costs. But this resulted in chaos and miscommunication regarding travel arrangements.
Eventually, they realise the need for a part-time travel person and hire Emma, who efficiently automates travel tasks and creates an online travel management system.
This new system saves the company money, improves visibility and control over travel spending, and frees administrators to focus on more valuable work.
Andrew emphasises the significance of supporting support workers, highlighting their crucial role in the smooth operation of an organisation.
He explains that their contributions, although often unnoticed, can significantly impact the success of individuals and the company's overall functioning.
By treating support workers well, you can gain a reputation for caring and benefit from their connections and insights.
Andrew also sheds light on the skills required for office support positions, emphasising the diverse responsibilities and the need for a broad skill set.
To take action, Andrew suggests showing interest in support colleagues. For example, could you understand their challenges and offer help and advice when possible?
Building relationships and acknowledging the contributions of support staff can lead to mutual benefits.
In conclusion, Andrew encourages listeners to support their supporters, as it can positively impact personal and organisational success.
Can't wait for Series 2 to run its course? Then buy Andrew's new book, published on Amazon, and there's also an Audio version.
Further reading and videos: Andrew recommends some useful follow through material which you can find for each episode at50Ways.site/reading; and 50Ways.site/watch.
BOOK:
The 50 Ways to Succeed at Work book is a standalone companion to Andrew Leigh's weekly podcasts.
It's an essential resource for all job starters and those at work for a few years.
Dip in and out and take what seems helpful.
https://www.amazon.co.uk/dp/B0BRM569KY
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