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Ep. #118: Sentiment Management, NPS & Stopping Defective Customers
Manage episode 417414412 series 2793578
In this episode, I touch on a few topics related to public perception, reputation management, and churn reduction. Specifically, I focus on how to combat negative reviews in the public domain by going above-and-beyond what other companies are doing (and what customers are used to). I also explain how to use cancellation reversals to stop defecting customers from leaving.
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π πππ§ π π¬ ππ’π’π: https://t.ly/ioHGR
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π ππ’π‘π§ππ‘π§ πππ£ππ§ππππ¦π§ ππππππ π¬: https://t.ly/u0Dk5
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πΌ πͺπ’π₯π πͺ/ π π: https://michaelbecker.org/services/
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π² π§ππ«π§ π π πͺ/ π€π¨ππ¦π§ππ’π‘π¦: +1 (978) 792-1466
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Hosted on Acast. See acast.com/privacy for more information.
123 episodes
Manage episode 417414412 series 2793578
In this episode, I touch on a few topics related to public perception, reputation management, and churn reduction. Specifically, I focus on how to combat negative reviews in the public domain by going above-and-beyond what other companies are doing (and what customers are used to). I also explain how to use cancellation reversals to stop defecting customers from leaving.
===============
π πππ§ π π¬ ππ’π’π: https://t.ly/ioHGR
--------------------------------
π ππ’π‘π§ππ‘π§ πππ£ππ§ππππ¦π§ ππππππ π¬: https://t.ly/u0Dk5
--------------------------------
πΌ πͺπ’π₯π πͺ/ π π: https://michaelbecker.org/services/
--------------------------------
π² π§ππ«π§ π π πͺ/ π€π¨ππ¦π§ππ’π‘π¦: +1 (978) 792-1466
===============
Hosted on Acast. See acast.com/privacy for more information.
123 episodes
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