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Ep. #118: Sentiment Management, NPS & Stopping Defective Customers

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Manage episode 417414412 series 2793578
Content provided by Michael Becker. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Becker or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode, I touch on a few topics related to public perception, reputation management, and churn reduction. Specifically, I focus on how to combat negative reviews in the public domain by going above-and-beyond what other companies are doing (and what customers are used to). I also explain how to use cancellation reversals to stop defecting customers from leaving.

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πŸ“– π—šπ—˜π—§ 𝗠𝗬 π—•π—’π—’π—ž: https://t.ly/ioHGR

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πŸŽ“ π—–π—’π—‘π—§π—˜π—‘π—§ π—–π—”π—£π—œπ—§π—”π—Ÿπ—œπ—¦π—§ π—”π—–π—”π——π—˜π— π—¬: https://t.ly/u0Dk5

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πŸ’Ό π—ͺ𝗒π—₯π—ž π—ͺ/ π— π—˜: https://michaelbecker.org/services/

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πŸ“² π—§π—˜π—«π—§ π— π—˜ π—ͺ/ π—€π—¨π—˜π—¦π—§π—œπ—’π—‘π—¦: +1 (978) 792-1466

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Hosted on Acast. See acast.com/privacy for more information.

  continue reading

123 episodes

Artwork
iconShare
 
Manage episode 417414412 series 2793578
Content provided by Michael Becker. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michael Becker or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode, I touch on a few topics related to public perception, reputation management, and churn reduction. Specifically, I focus on how to combat negative reviews in the public domain by going above-and-beyond what other companies are doing (and what customers are used to). I also explain how to use cancellation reversals to stop defecting customers from leaving.

===============

πŸ“– π—šπ—˜π—§ 𝗠𝗬 π—•π—’π—’π—ž: https://t.ly/ioHGR

--------------------------------

πŸŽ“ π—–π—’π—‘π—§π—˜π—‘π—§ π—–π—”π—£π—œπ—§π—”π—Ÿπ—œπ—¦π—§ π—”π—–π—”π——π—˜π— π—¬: https://t.ly/u0Dk5

--------------------------------

πŸ’Ό π—ͺ𝗒π—₯π—ž π—ͺ/ π— π—˜: https://michaelbecker.org/services/

--------------------------------

πŸ“² π—§π—˜π—«π—§ π— π—˜ π—ͺ/ π—€π—¨π—˜π—¦π—§π—œπ—’π—‘π—¦: +1 (978) 792-1466

===============



Hosted on Acast. See acast.com/privacy for more information.

  continue reading

123 episodes

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