A Seamless Way to Deliver Patient Education and Build Trust - David Neyhart, Co-Founder and CEO of Encap Health

Raise the Line

“Patient engagement is shockingly bad across the system. Doctors just don't have the time or mechanisms to educate their patients,” says former Amazon product manager David Neyhart. It’s something he learned firsthand during a scary health odyssey that included many rushed appointments where there was no chance to ask questions, and at best he’d be handed subpar educational materials. He’s filling this information gap through a company he co-founded called Encap Health which provides physicians with a seamless and customized way to give their patients the information they need to manage and improve their health. “We integrate with their EHR, so based on what the doctor's already entering - billing codes, prescriptions or visit notes -- we extract that and send related content to that patient automatically.” It comes in the form of an email from the doctor’s office with a list of health information and links where they can learn more. A patient with osteoporosis, for example, would get information on options for exercise and nutritional guidance specific to that condition. Importantly, neither party has to learn how to navigate a new app or web portal. Tune in as Neyhart fills in host Michael Carrese on how this process builds trust between patients and providers, and how he is eyeing a future in which Encap provides more personalized, proactive content journeys to guide patients on a path to improved health.

Mentioned in this episode: https://encaphealth.com/