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"Revving Up: Mastering Warranty Docs & OP Codes in Dealership Dynamics"
Manage episode 418553626 series 3513804
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A Discussion about the importance of proper documentation in the context of warranty filings and customer support. James Grogan (Senior VP of Client Success with Dynatron), emphasized the need for understanding and education, particularly around the client experience. Brett Oberfelder (Director of File Smart at Dynatron), highlights that incorrect or incomplete documentation could lead to issues with warranty reimbursements. Misty Erhart (Director of Operations), adds that such problems could also affect customer support and marketing.
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