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The Complaint Sandwich: How To Serve Your Beef Effectively
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Complaining can be a really unpleasant thing to do. Do it wrong, and you can really upset someone. So how can you air your grievances to get the outcome you want?
In today's episode, Raphy and Ziba explore insights from behavioural science to hack the brain of your waiter so that you can voice your displeasure effectively.
They speak to Robin Kowalski, a Centennial professor of psychology who has spent decades researching the science of complaining. As always, you'll hear an undercover experiment at a swanky London restaurant to test out the psychology in a real world setting.
How to Hack the Brain is brought to you by Cowry Consulting, part of the VCCP Group, an award-winning, global, tech-enabled behavioural science consultancy.
Learn More at www.cowryconsulting.com
Follow Ziba Goddard on LinkedIn
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Follow Robin Kowalski on Linkedin
This episode was produced by Frankie Taylor, Rowan Bishop, Richard Willan and Sam Brown.
If you want to create a chart-topping podcast for your business or brand? Contact info@flamingo-media.co.uk to make it happen.
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