055 - Building communication bridges in conflict

Cultural Communication Confidence

Conflict happens. It’s something we all experience at some point when working in teams, even if generally we have great relationships with our colleagues, co-workers, customers or partners. Conflict can cause short-term issues with collaboration, such as getting projects agreed and progressing forward. However, it clearly can impact the ongoing relationship, leading to long-term trust issues and negatively influencing the dynamics in the rest of the team.

I believe we can get around conflict situations by building communication bridges. This means building a bridge with how you show up to the conversation, what you say and how you approach the interaction to find a step forward towards meeting each other.

What you will learn in this episode:

• The role of non-verbal communication when approaching the conversation
• Turning up your empathy radar
• Exploring their objections
• Understand and clarify their point of view
• Identify and agree the common goal
• Bringing an innovation mindset to build the bridge
• One small step forward

Resources:

• Are you thinking of setting up a podcast? Are you overwhelmed by where to start and what to do? Book a Podcast Kick-start session with me, a 45-minute individual meeting with me to get you going on your journey and answer your questions. To celebrate my recent podcast birthday I am offering this for the special price of £99 until 15th October. Contact me to book your Podcast Kick-start: https://culturecuppa.com/contact/
• Enter the competition: Enter the prize draw to win a free coaching session with me worth £200! To enter go to my podcast, subscribe, and if you have enjoyed today’s episode, leave me a review and share this episode, then contact me with the ‘enter podcast competition’! Until 1st October: [e-mail]
• Listen to Ep.005 - The CQ Cultural Intelligence positive impact: https://culturecuppa.com/podcasts/the-cq-cultural-intelligence-positive-impact/
• Listen to Ep.008 - How to improve your Cultural Intelligence: https://culturecuppa.com/podcasts/how-to-improve-your-cultural-intelligence/
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson
• Email me: [e-mail]
• Website: https://culturecuppa.com