DPH Coaches: Managing Difficult Patients that Test your Patience

The Dental Practice Heroes Podcast

Ever found yourself at a loss for words when confronted by a particularly challenging patient? Well, you're far from alone. In our latest podcast episode, Dr. Henry Ernst, Dr. Stephen Markowitz, and I, Paul Etchison, get up close and personal with the nitty-gritty of managing difficult patients in a dental practice. We don't just commiserate; we strategize, sharing tales from the trenches alongside actionable advice that's been tried and tested. From defusing tension with a touch of Nordstrom's conflict resolution finesse to knowing when it's time to bid farewell to a patient for the greater good, we've got your back on transforming tricky situations into triumphs for your team and your practice.
But it's not all serious business. We bring a dose of humor and heart to the conversation, acknowledging that empathy is key and sometimes, a genuine apology or a small gesture—like buying a patient a coffee—can make all the difference. And for those of us in the field who've braved the stormy seas of patient dismissal, we delve into the emotional and practical ramifications, with a commitment challenge that might just inspire you to take action. So, if you're eager for insights that will leave you equipped and empowered—or if you're just curious about whether I'll keep my word and follow through with the dismissal challenge—then this is an episode you won't want to miss.

Are you ready to completely systematize and document the way you do things at the practice. The DPH OmniPractice Total Team Success Program is just that. Online Instruction, one on one sessions, sample documents, and worksheets...We take your office through 7 phases of practice transformation and teach you how to manage it all with your team. If you want a team driven systematized practice, go to dentalpracticeheroes.com

DPH Coaching
At DPH, we don't coach you on anything we haven't personally accomplished ourselves.
We provide:

• One on One Coaching for Doctors, or Doctors and Teams
• Group Coaching Programs for Teams
• Minicourses on every practice management topic you need to know
• Team Coaching for your Front Desk
• Exactly what you need to level up, whatever level of practice you are at.

Visit www.dentalpracticeheroes.com to Learn more, and check out our new 7 Phase OmniPractice Total Team Success Program to learn how to systematize your office, all while creating a leadership team to help you manage it all.

Chapters

1. Dealing With Difficult Patients in Dentistry (00:00:00)

2. Handling Difficult Patients With Empathy (00:08:29)

3. Committing to Patient Dismissal Accountability (00:16:28)