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#005 - How To Build Customer Loyalty 🤝❤️
Manage episode 418151062 series 3568797
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Understanding the customer journey is crucial for businesses, as it encompasses everything the customer thinks and feels before, during, and after their interaction with a product or service. The journey starts long before a purchase is made, emphasizing the importance of getting into the customer's mindset early on. Marketers need to consider how to capture attention, fulfill needs during the sales process, and continue providing value post-purchase. Join Jess Singh on The Disruptionist as she explores the significance of a consistent customer journey and shares strategies to elevate marketing, branding, and customer experiences to new heights.
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Timestamps
00:00:00 - Introduction
00:02:04 - Understanding Customer Environments
00:03:49 - Refining the Discovery Process
00:04:41 - Building Trust through Personalization
00:05:25 - Analyzing Customer Journey Data
00:06:08 - Importance of Delivery and Fulfillment
00:08:35 - Common Mistakes in Customer Journeys
00:09:39 - Review and Optimize Customer Interactions
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