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68: Customer Experience with Michael Verdi
Archived series ("Inactive feed" status)
When? This feed was archived on February 26, 2022 06:10 (). Last successful fetch was on August 29, 2019 01:58 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 38452175 series 10525
A revamped version of Firefox is coming, with a tour of what's new. Created by Michael Verdi & team, this tour is a case study in customer experience. What is Customer Experience design and how can it help your projects?
Links for this episode:
- Verdi at Mozilla: Like Clippy but less annoying
- Michael Verdi: Mozillian, artist, triathlete and robot
- Customer experience - Wikipedia, the free encyclopedia
- xkcd: Manuals
- Old Mac OS help system - YouTube
- The Non Breaking Space Show #46: Jen Simmons - Goodstuff FM
- 5by5 | The Web Ahead #12: Michael Verdi on Video
- 5by5 | The Web Ahead #55: Design Research with Erika Hall
- Customer Experience - Jeanne Bliss - Books
- The Transcripts We Have So Far
Thanks to Media Temple for sponsoring the show. Enter promo code TWA
when you sign up and you’ll get 25% off your first month of web hosting.
117 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on February 26, 2022 06:10 (). Last successful fetch was on August 29, 2019 01:58 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 38452175 series 10525
A revamped version of Firefox is coming, with a tour of what's new. Created by Michael Verdi & team, this tour is a case study in customer experience. What is Customer Experience design and how can it help your projects?
Links for this episode:
- Verdi at Mozilla: Like Clippy but less annoying
- Michael Verdi: Mozillian, artist, triathlete and robot
- Customer experience - Wikipedia, the free encyclopedia
- xkcd: Manuals
- Old Mac OS help system - YouTube
- The Non Breaking Space Show #46: Jen Simmons - Goodstuff FM
- 5by5 | The Web Ahead #12: Michael Verdi on Video
- 5by5 | The Web Ahead #55: Design Research with Erika Hall
- Customer Experience - Jeanne Bliss - Books
- The Transcripts We Have So Far
Thanks to Media Temple for sponsoring the show. Enter promo code TWA
when you sign up and you’ll get 25% off your first month of web hosting.
117 episodes
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