It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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278. Guiding Conversation Journeys With CLEVVA Virtual Agents
Manage episode 418218987 series 2633287
Content provided by Transform NOW. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Transform NOW or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
At SS&C Blue Prism Live in New York City on April 30, 2024, Brad Hairston caught up with Mark Pedersen, Co-Founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who will explain how his virtual agents are helping companies effectively conduct the various internal and external conversation journeys happening each and every day across their organization.
.
Here’s what we talked with Mark about:
*What CLEVVA provides to companies
*Why typical chatbots and voice bots don’t work
*How CLEVVA virtual agents automate conversations like a human agent across multiple channels
*How CLEVVA leverages GenAI technologies accurately and reliably
*How virtual agents work with SS&C Blue Prism digital workers and process intelligence
.
To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
283 episodes
Share
Manage episode 418218987 series 2633287
Content provided by Transform NOW. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Transform NOW or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
At SS&C Blue Prism Live in New York City on April 30, 2024, Brad Hairston caught up with Mark Pedersen, Co-Founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who will explain how his virtual agents are helping companies effectively conduct the various internal and external conversation journeys happening each and every day across their organization.
.
Here’s what we talked with Mark about:
*What CLEVVA provides to companies
*Why typical chatbots and voice bots don’t work
*How CLEVVA virtual agents automate conversations like a human agent across multiple channels
*How CLEVVA leverages GenAI technologies accurately and reliably
*How virtual agents work with SS&C Blue Prism digital workers and process intelligence
.
To ensure that you never miss an episode of Transform NOW, be sure to subscribe!
283 episodes
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Similar to Transform NOW
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
The Tai Lopez podcast brings you the best business education straight from the world's top entrepreneurs. I will also review the best books in health, wealth, love and happiness that will help you achieve your maximum potential and live the best life possible.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Evan Davis hosts the business conversation show with insights from the people at the top.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
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In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
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