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Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healt ...
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Improving Culture and Care With a Goal Cycle
35:52
35:52
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In this episode, Sue and Kevin discuss the connection between setting and achieving goals and organizational culture. They emphasize the importance of goal setting in driving culture change and employee engagement. Kevin shares his experience with implementing a goal cycle at Tamarack Health and how it has transformed the organization. They also di…
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Teamwork Boosters: Belief, Connection, and Consistency
31:23
31:23
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In this episode, Sue welcomes Capstone’s Co-Founder Jane McLeod, to discuss the importance of teamwork and how it can maximize momentum in an organization. Jane shares examples of fostering teamwork, such as COO Brian Rauzi's Team 90th and highlights the key elements of effective teamwork: belief, connection, and consistency. They emphasize the nee…
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Culture Bytes: Shift From Chaotic to Consistent Communication
14:07
14:07
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In this episode, Sue discusses the communication challenges faced by leaders and employees in organizations. She highlights the problem of communication not being received by the intended recipients, leading to frustration and confusion. Sue introduces the concept of 'splatter' as a common mistake made by leaders, where they try to communicate impo…
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3C Method: A Prescription for Combating Workplace Bullying
33:07
33:07
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Dr. JoNeil Conley shares her experiences and lessons learned in nursing leadership. JoNeil shares some personal examples of bullying stories which led her to researching bullying and developing the 3C Method to guide organizations to decrease and address incivility. The conversation emphasizes the need to be proactive and courageous as individuals …
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In this episode, Sue welcomes Courtney Kloehn, a Capstone transformational coach, who shares her experience in her organization, where they tackled the project of defining and aligning their standards of behavior with their core values. The conversation highlights the importance of consistency in reinforcing behavior standards and the challenges an…
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Culture Bytes: A Trust Deficit Will Hamper Momentum and Undermine Progress
12:52
12:52
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In this episode, Sue discusses the impact of trust, or lack thereof, between the administrative team and the board of directors. She draws on examples from her experiences as a senior executive in healthcare and highlights the need for trust between the board and the executive team to facilitate more effective decision-making . . . and speeding up …
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Be Your Best . . . Trustee, Leader, Employee
36:45
36:45
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In this episode, Sue interviews Charisse Oland about her experiences and lessons learned in healthcare leadership and governance. Charisse highlights real world examples of strengthening leadership and governance as pathways to creating stronger organizations, including improving results and a more positive and thriving workplace culture. The conve…
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Employee-Driven Improvements, Communication, & Training
33:01
33:01
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In this episode, Sue welcomes Julie Coneset, a Capstone transformational coach, who shares her experience in healthcare and human resources, emphasizing the importance of organizational culture. Julie discusses the transformational journey her organization went through, starting with the departure of a CEO and the implementation of a new culture. S…
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In this short solo episode of Culture Bytes, Sue discusses the concept of readiness for culture transformation in healthcare organizations. She emphasizes the importance of continually strengthening the strategic pillars of people, service, and quality, and highlights that this work should always be a priority. Sue explains that instead of assessin…
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A Winning Approach: Fueling Growth and Forging Excellence
38:59
38:59
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Community hospital CEO Dan Rohrbach shares highlights from a decade-long journey of growth and improvement at Southwest Health. He emphasizes the importance of balancing speed and staff well-being, managing through crisis, investing in culture, and the value of external expertise. Gain valuable insights on attracting top talent and elevating your o…
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Growth and Culture Accelerators: Nimble Planning and Continuous Learning
36:29
36:29
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Adopt a nimble strategic planning approach that is actionable and adaptable, and then uncover and overcome learning needs in order to set people up for success Episode Insights & Takeaways A nimble strategic planning process is essential for success. Culture plays a crucial role in executing strategic initiatives successfully. Investing in learning…
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Net revenue grows 69.4% in 3 years - CFO credits culture change. Episode Insights and Takeaways Culture is dynamic and constantly changing, requiring intentional efforts to shape and improve it. Deliberate culture change can lead to significant improvements in financial performance and other measures. Data, celebration, and leadership are key facto…
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Cultural Insights from the Bedside to the Boardroom and Back
33:25
33:25
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Fostering collaboration among diverse teams and organizational tiers. Episode Insights and Takeaways: Assigning goals and creating employee-driven teams can enhance employee engagement and ownership. Building relationships and truly listening to employees are key to effective leadership and culture change. Rural healthcare provides unique opportuni…
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Culture Bytes: Strengthening Healthcare's Intangible Forces
9:26
9:26
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Healthcare organizations are complex entities and consist of both tangible and intangible elements, all of which can be strengthened Episode Insights and Takeaways Growing and thriving organizations intentionally design and improve the intangible aspects of their organization Don't leave culture to chance; deliberately change and improve it Similar…
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Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side …
…
continue reading
