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Culture Bytes: Shift From Chaotic to Consistent Communication
Manage episode 415705098 series 3566519
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In this episode, Sue discusses the communication challenges faced by leaders and employees in organizations. She highlights the problem of communication not being received by the intended recipients, leading to frustration and confusion. Sue introduces the concept of 'splatter' as a common mistake made by leaders, where they try to communicate important information through multiple channels, resulting in a moving target and information overload. She emphasizes the need for a specific and consistent communication plan, with one channel and timing for each type of communication. Sue provides an example of a hospital CEO who sends a consistently timed monthly email update on strategic goals, demonstrating the effectiveness of consistent and timely communication.
Episode Insights and Takeaways
Communication challenges often arise when information is not received or understood by the intended recipients.
- The 'splatter' approach, where leaders use multiple channels to communicate important information, can lead to confusion and information overload.
- The opposite of “splatter” is to streamline and simplify and get very specific about what our communication methods are and the timing of them.
- Having a specific and consistent communication plan, with one channel and timing for each type of communication, can help overcome communication challenges.
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