Building a Culture that Sticks: Embedding Values, Behaviors, and Actions

Engaging Leadership

Summary:

In this episode Dr. Jim chats with Kandi Gongora about the importance of embedding not just values, but also behaviors and actions within an organization's culture. The discussion focuses on Kandi's extensive experience and her unique approach to cultivating a thriving workplace environment through strategic HR initiatives. Providing a glimpse into her methodologies, Kandi explains how Goodway Group has successfully integrated their core values into every employee's journey—from hiring to retirement.

• Kandi emphasizes the impact of a unified value system, detailing how Goodway Group redefined their values into actionable behaviors, leading to greater clarity and consistency across the company.
• She illustrates the challenges of adapting to swiftly changing industries and the significance of quick, efficient onboarding processes to keep pace with business demands.
• Strategies for infusing values and behaviors into an organization's DNA, such as customized scoreboards for leaders and robust knowledge management systems, are also explored.

Key Takeaways:

Creating an Institutional Dictionary: Kandi discusses the importance of having a clear set of defined behaviors that align with the company's values, ensuring a common understanding across the organization.

Iterative Processes for Employee Growth: Focusing on vertical and horizontal growth paths, Kandi advocates for an iterative approach, allowing for continuous learning and skill development tailored to the organization's future needs.

Engaging Leaders in Ownership: The discussion highlights methods to encourage leaders to take ownership of embedding culture within their teams.

Transforming Values into Everyday Actions: Kandi explains how integrating values into daily routines and performance measures can guide employees at all levels to embody the desired culture.

Measuring Outcomes for Cultural Impact: She emphasizes the value of tying cultural initiatives to business metrics, thereby demonstrating their direct impact on client satisfaction and business performance.

Chapters:

0:00:00 Dr. Jim introduces the importance of translating values into behaviors and actions.

0:03:30 Kandi discusses the intersection of psychology, education, and development in her people strategy.

0:07:51 Kandi discusses how she democratizes information and encourages leaders to take ownership of people processes.

0:12:10 Using a client mindset to serve internal teams

0:15:01 Embedding values, behaviors, and actions into the organization

0:19:08 Incorporating behaviors into performance management and growth discussions

0:23:47 Start with what you have and get employees involved

0:27:22 Define common actions and behaviors to align with values

0:27:49 Emphasize progress over perfection and create growth opportunities

Connect with Dr. Jim: linkedin.com/in/drjimk

Connect with CT: linkedin.com/in/cheetung

Connect with Kandi Gongora: linkedin.com/in/kandigongora

Music Credit: winning elevation - Hot_Dope

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