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Building an Employee-Centric Environment
Manage episode 417338301 series 3490483
Content provided by CT Leong, Dr. Jim Kanichirayil, CT Leong, and Dr. Jim Kanichirayil. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CT Leong, Dr. Jim Kanichirayil, CT Leong, and Dr. Jim Kanichirayil or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Summary:
Discover the relationship between customer obsession and employee retention in this episode featuring guest Sandra Scirpo. Learn how principles of customer loyalty and engagement can be applied to building an employee-centric environment. Explore the importance of clear communication, career pathing, and ongoing development in retaining and developing high-performing teams. Gain insights into bridging the gap between senior leaders and frontline employees and creating a culture of engagement. Join Dr. Jim and Sandra as they discuss practical strategies for building a loyal and motivated workforce.
Key Takeaways:
- The longer an employee stays with the company, the more they contribute to the organization, akin to a loyal customer base.
- A focus on execution is crucial in realizing the vision and strategy of an organization, which requires strong, well-developed teams.
- Identifying and addressing points of friction through consistent communication can aid in smoother execution and employee retention.
- Creating an employee-centric environment entails regular one-on-ones, clear career pathing, continuous learning opportunities, and encouraging self-advocacy among employees.
- Building high-performance teams involves understanding the 'why' behind employees' tasks, clear role responsibilities, and integrating fun and recognition into the work environment.
Chapters:
00:00 Welcome and Introduction
01:33 Exploring Customer Loyalty and Engagement Strategies
02:35 Drawing Parallels Between Customer and Employee Retention
06:13 Effective Leadership and Talent Management Strategies
11:08 Practical Advice for Leaders at All Levels
22:28 Implementing Customer Retention Principles for Employee Centricity
27:37 Concluding Thoughts and Key Takeaways
Connect with Dr. Jim: linkedin.com/in/drjimk
Connect with CT: linkedin.com/in/cheetung
Connect with Sandra Yang Scirpo: linkedin.com/in/sandrascirpo
Music Credit: Shake it Up - Fesliyanstudios.com - David Renda
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Mentioned in this episode:
Engaging Leadership Intro
Engaging Leadership Outro
233 episodes
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