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Why HR Alone Cannot Build the Culture of an Organization
Manage episode 411693708 series 3490483
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Summary:
Jenny DeForno, Chief People Officer from Touch Bistro, joins us to share her journey and insights into the HR world and beyond. In this episode, DeForno shares an insider's perspective on the unexpectedly high level of customer service required in the tech sector, especially within the restaurant and hospitality industry. Shedding light on the significance of customer obsession and its correlation to how employees are treated and in turn, tend to their customers, she provides a narrative of how internal company dynamics can ripple outward to customer interactions. Additionally, Jenny challenges the pervasive myth that HR alone is responsible for building an organization's culture, underscoring her belief that it is a collective effort across all levels.
Key Takeaways:
* Culture is a collective responsibility, not just an HR one.
* Customer obsession can fuel company culture and product innovation.
* Incorporating cultural embodiment into the compensation structures to bolster a values-driven organization.
* The episode highlights the contagious nature of customer-centric business practices on internal employee treatment and stakeholder engagement.
Chapters:
0:00:00
Introduction to the podcast with guest Jenny DeForno
0:00:20
Jenny DeForno shares her background and role at Touch Bistro
0:01:51
Discussing the unique customer service aspect of the restaurant and hospitality industry
0:02:33
How customer obsession shapes the internal culture at Touch Bistro
0:03:14
Myth: HR is solely responsible for building the culture in an organization
0:04:10
Ways HR practitioners can make culture building a shared responsibility
0:05:10
Conclusion and contact information for Jenny DeForno
Connect with Dr. Jim: linkedin.com/in/drjimk
Connect with CT: linkedin.com/in/cheetung
Connect with Jenny DeForno: linkedin.com/in/jennydoforno
Music Credit: winning elevation - Hot_Dope
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