Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Content provided by Chris Barrow and Ashley Latter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chris Barrow and Ashley Latter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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S06 E06: "Three Reds are Better than One" - a podcast Xtra with Enrica Latter as “The Third Red"
MP3•Episode home
Manage episode 365215548 series 1323614
Content provided by Chris Barrow and Ashley Latter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chris Barrow and Ashley Latter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Have you ever considered what a new patient enquiry is worth to your practice?
If a patient is interested in some cosmetic treatments, for example short term orthodontics, bonding, teeth whitening, or implants, each telephone call could be potentially worth thousands of pounds. If a patient is enquiring about just becoming a patient and they join your membership plan, over a ten-year relationship, then they could easily spend several thousands of pounds with you. This is becoming increasingly important as patients are often shopping around, and some of them are enquiring about NHS services.
Therefore, it would be safe to say that the Reception Team are some of the most important members of your team, they are often dealing with thousands of pounds worth of opportunities every day and they could make, or break whether a patient visits your practice, or your competitors down the road.
In this episode Chris and Ashley along with Enrica Latter, Ashley's daughter, explore this topic in detail. Enrica who works in a top end Private Dental Practice in Manchester as a TCO, made a dozen mystery telephone calls to Practices throughout the UK and what she discovered was alarming.
In this podcast you will discover;
- Why your Front of House Team/Receptionists are the most important team members within the Dental Practice;
- Why they should be called 'Managing Director of First Impressions';
- The skills and traits of someone who is dynamic on the telephone and how employing from outside the industry can be advantageous;
- What Enrica discovered after making all these calls and the five big take-aways from the exercise;
- What not to do if a patient is enquiring about NHS, when you can only see the patient on a private basis;
- The incredible offer made by Ashley Latter for those who are serious about making progress in this area, including free training places on his courses.
AND MUCH MORE
90 episodes
MP3•Episode home
Manage episode 365215548 series 1323614
Content provided by Chris Barrow and Ashley Latter. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chris Barrow and Ashley Latter or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Have you ever considered what a new patient enquiry is worth to your practice?
If a patient is interested in some cosmetic treatments, for example short term orthodontics, bonding, teeth whitening, or implants, each telephone call could be potentially worth thousands of pounds. If a patient is enquiring about just becoming a patient and they join your membership plan, over a ten-year relationship, then they could easily spend several thousands of pounds with you. This is becoming increasingly important as patients are often shopping around, and some of them are enquiring about NHS services.
Therefore, it would be safe to say that the Reception Team are some of the most important members of your team, they are often dealing with thousands of pounds worth of opportunities every day and they could make, or break whether a patient visits your practice, or your competitors down the road.
In this episode Chris and Ashley along with Enrica Latter, Ashley's daughter, explore this topic in detail. Enrica who works in a top end Private Dental Practice in Manchester as a TCO, made a dozen mystery telephone calls to Practices throughout the UK and what she discovered was alarming.
In this podcast you will discover;
- Why your Front of House Team/Receptionists are the most important team members within the Dental Practice;
- Why they should be called 'Managing Director of First Impressions';
- The skills and traits of someone who is dynamic on the telephone and how employing from outside the industry can be advantageous;
- What Enrica discovered after making all these calls and the five big take-aways from the exercise;
- What not to do if a patient is enquiring about NHS, when you can only see the patient on a private basis;
- The incredible offer made by Ashley Latter for those who are serious about making progress in this area, including free training places on his courses.
AND MUCH MORE
90 episodes
All episodes
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