Best AllSuper.Info Podcasts (2024)

1
Why does every company need a CRM (Customer Relationship Management)? 4:37

2+ y ago4:37

4:37

First, let’s define what a CRM is: The term Customer Relationship Management (CRM) software is a system that connects different parts of a company through the thread of customer relationships. Sales, Marketing, Accounting and Customer Service can all be tied together with a powerful, centralized CRM software made to retain customer loyalty, increas…

1
Why Do Your Customers Complain and What Can You Do About It? 8:11

2+ y ago8:11

8:11

As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem! How can you prevent your business from becoming ‘feature of the wee…

1
Where Has Customer Service Gone? 2:33

2+ y ago2:33

2:33

Whatever happened to the adage "The customer is king or queen"? or the customer is always right. Not anymore. Company’s representatives seem to delight in arguing with and stone-walling customers and some even brag on their blogs about early morning and late evening calling just to upset customers to set them up for their day. What kind of individu…

1
When Customers Complain 4:19

2+ y ago4:19

4:19

You probably won't have been in business too long before you get your first complaint. It just can't help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can't please all of the people all of the time, even if you run yourself ragged trying -- there will …

1
What’s changing in Customer Service? The top 5 new things that customers want. 4:49

2+ y ago4:49

4:49

We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. In addition to the basics we all have heard time and again, there are five new…

1
What is Customer Service? 4:46

2+ y ago4:46

4:46

In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. This is not just about the product or service …

1
What is 24-7 support? 3:31

2+ y ago3:31

3:31

Do you get frustrated calling a hot line for many times and still no answer whatsoever? Do you hate bringing your machine to the store and waiting for days for the service? Do you want quick response and assistance from product manufacturers? The answer is the modern 247 support service. Many companies, especially the more established once provide …

1
Up-Servicing Creating Superior Customer Value Through Up-Selling Valuable Add-Ons 4:18

2+ y ago4:18

4:18

About once a week I grab my laptop and head to a café to work, brainstorm, and map out business plans. I usually enjoy a latté, cappuccino, or green tea while I work and I’ve found the change of scenery ignites my creativity and jump starts my productivity. For years I’ve gone to the same café on Yale Avenue for my weekly ritual, but last week I st…

1
Turning Customer Service Inside Out! 7:16

2+ y ago7:16

7:16

While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To really walk your service ta…

1
Turn Your Customer Complaint into a Positive 3:07

2+ y ago3:07

3:07

The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive. 1. Listen When a customer comes to you with a complaint about one of your products or services, listen to them. Listen to what they are telling you, …

1
Top 7 Things You Must Know Before Dealing with Your Next Difficult Customer 6:29

2+ y ago6:29

6:29

1. Anger precludes rationality. Angry customers simply cannot rationalize. This is because they are so wrapped up in the emotion of anger that everything you say is filtered through their emotions. Anger is an emotion and emotions are experienced in the right side of the brain. Rationalizing, problem solving, listening, and negotiating are all left…

1
Top 6 Ways To Get An Angry Customer To Back Down 6:13

2+ y ago6:13

6:13

1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly, the apo…

1
Top 6 Things Not to Do With Angry Customers 4:58

2+ y ago4:58

4:58

1. Don't make threats. Have you ever said this, "If you don't calm down, I'm not going to help you." Or, "If you continue to yell at me, I'm going to have no choice but to terminate this phone call." If you've ever made these, or similar, statements, I'd bet that your sole intent was to regain control of the conversation. But the problem is, your c…

1
Tips to Improve Your Customer Loyalty 2:57

2+ y ago2:57

2:57

Statistics show that, on average, U.S. companies lose half of their customers every five years. It's true that acquiring new customers will help your business grow. However, your current customers are the lifeblood of your business and keeping them happy should be your highest priority. Here are a few ways to make sure your customers keep coming ba…

1
The Voice of Customer Service 5:51

2+ y ago5:51

5:51

Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom, neglect or contempt. Your challenge: to insure your voice reinforces the service you strive to deliver …

1
The Unbeatable Laws Of Customer Service 5:53

2+ y ago5:53

5:53

If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top. 1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting treated differently from others. It makes them feel inferior and second-class…

1
The Top Ten Client Feedback Questions 5:44

2+ y ago5:44

5:44

As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them. In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one…

1
The Simplest Solution To Customer Satisfaction 3:20

2+ y ago3:20

3:20

“Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soon as it is convenient for us.” If you’ve ever used the telephone to contact a business you can relate to the frustration that can result from voice mai…

1
The Pretty Woman Theory 3:08

2+ y ago3:08

3:08

We’ve all seen it. Julia Roberts is shopping on Rodeo Drive. She’s dressed in her “professional” gear and gets that infamous attitude from the saleswomen. And of course, we’re all cheering when she stops back by the store in her newly purchased couture, arms laden with shopping bags and delivers my favorite line of all time. “You work on commission…

1
The Moment of Truth Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE 4:41

2+ y ago4:41

4:41

Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time. A Moment of Mediocrity is what most often occurs in business to customer interactions …

1
The Golden Rules Of Customer Service Today 6:22

2+ y ago6:22

6:22

Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him…

1
The Golden Rule of Customer Service 3:13

2+ y ago3:13

3:13

“Do unto others as you’d have them do unto you.” Don’t worry; I’m not trying to take you to Sunday school under the pretense of a business article! However, in one form or another we have learned this rule for as long as we can remember. Many people try their best to apply this rule in their everyday lives. But, how many of us try to follow such a …

1
The Customer Is Sometimes Always Right? 4:49

2+ y ago4:49

4:49

In short, yes… uhm well, no… maybe sometimes? O.k., so you might have gathered by now that there is no “short” answer. Anybody who truly believes that the customer is always right hasn’t really given this policy much thought. When was the last time someone came into your business, or called on the phone, or better yet emailed you with a throbbing c…

1
The benefits and the dangers of CRM 2:06

2+ y ago2:06

2:06

"CRM" stands for Customer Relationship Management. It is a business strategy that is used to improve customer service, and increase customer satisfaction. Customer Relationship Management is designed to provide information a business need to develop and implement smarter customer strategies. The benefits of Customer Relationship Management CRM are …

1
The ABCs of Customer Recovery 3:54

2+ y ago3:54

3:54

This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease….the ABC’s of Customer Recovery. A ct as if every lost customer’s sales come out of your paycheck. Believe the best of customers. Don’t make the mistake of assuming most customers are out to simply get something for nothing. The truth i…

1
The 7 Secrets Of Wow! Customer Service 3:21

2+ y ago3:21

3:21

Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service. 1. Give Your Customers Plenty of Strokes. People love to be stroked. Just like domestic pets, we like it when we are fussed at, smiled at, and given gentl…

1
Ten Ways to Build Client Trust 3:49

2+ y ago3:49

3:49

Clients work with professionals whom they trust. Building trust is an ongoing process. Here are 10 ways to build trust with both old and new clients. 1. Keep your agreements with your clients – If you promise delivery on a particular day, make sure to deliver when it was promised. Even something as small as the time you have scheduled an appointmen…

1
Sure Fire Ways To Drive Customers Away! 7:54

2+ y ago7:54

7:54

Call it a blind spot. Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away. When I observe such practices, I move from being angry to just plain sad. Really sad. Because the truth of the matter is that no…

1
Support is key to success for any company 4:14

2+ y ago4:14

4:14

As you may have already heard, PAS (the Prosperity Automated System) has added another income source to its line-up. It is called Freedom Rocks. Freedom Rocks, in a nutshell, promotes a unique "Wealth Builder" program that produces automated buy and sell triggers for its members, giving them guidance for trading in the Forex market. Freedom Rocks c…

1
Seven Ways to Make Your Customers Feel Important 5:26

2+ y ago5:26

5:26

Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you provide work to. And second, don’t be put off by the term Customer. Maybe you call them Clients, Students…

1
Seven Behaviors That Cause Problems With Angry Customers 4:40

2+ y ago4:40

4:40

Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you're well positioned to completely regain the goodwill of unhappy customers after any service mishap. 1. Telling the customer he or she is wrong. You will be smart to NEVER tell a customer they are w…

1
Retail Customer Service: Tips For Improving Your Level Of Service Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch 4:38

2+ y ago4:38

4:38

Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a crushed Styrofoam cup. She said, "This cup fell off of our table and broke. I need another drink a…

1
Reducing Customer Resistance to Your Product or Service 10:38

2+ y ago10:38

10:38

Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even fear of not being perfect. When we resist things, sometimes we miss out on opportunities - opportuniti…

1
Quiz- Do You Sell Yourself To The Customer? 2:11

2+ y ago2:11

2:11

Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can be a real task. If by any chance, you get a tough buyer, you will need all the training to sell to him/her. Let me ask you - do you sell yourself as a person of integrity and honesty to your buyers? Or you focus only on your product? …

1
Put Your Angry Customer at Ease 3:28

2+ y ago3:28

3:28

Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business. However, this responsibility, like so many others we must face on a daily basis, just comes with the territory. Customers become angry for all sorts of reasons. Some are legitimate reasons.…

1
Providing Customer Support To Your Hosting Clients 5:11

2+ y ago5:11

5:11

I have said in some of my other articles that a hosting company needs to provide good customer service to succeed. From past experience I know how annoying it can be for a client if their host doesn’t have a good support system in place. Many clients will expect fast replies to their support questions, and if you cannot supply this you may start to…

1
Over Delivering Provides Big Results 9:08

2+ y ago9:08

9:08

Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value, while you will be upgrading your learning around a particular issue, adding another product or service…

1
Online Call Center outsourcing 3:06

2+ y ago3:06

3:06

If you business has large customer business then you definitely need to provide efficient customer service to keep them happy. Many small and large multi-national companies such as banks, insurance companies or electronic companies, who enjoy the large customer base, need prompt and efficient customer service to handle customers’ inquiries and grie…

1
Musical Phones 2:44

2+ y ago2:44

2:44

"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, "Let me transfer your call?" Feelings of frustration set in and your confidence in the company you dialed begins …

1
Making Great First and Last Impressions Over the Telephone 4:02

2+ y ago4:02

4:02

1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers and that customers enjoy speaking with you. 2. Listen without interrupting. It can be tem…

1
Live Answering Service 2:15

2+ y ago2:15

2:15

With so many automated answering services for businesses out there, customers often find themselves extremely frustrated, wishing they could talk to a live answering service instead. Answering services have gone the route of letter writing – it’s all gone to computers in an attempt to make life simpler. However, most customers prefer to talk to an …

1
Listen to Suggestions 3:07

2+ y ago3:07

3:07

If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution. My grandfather used to say: “Even the court jester can teach us something useful.” This saying goes much deeper in meaning and applie…

1
Keeping Your Cool When The Customer Gets Hot 3:36

2+ y ago3:36

3:36

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you. So what do you d…

1
Is The Customer Always Right? 3:07

2+ y ago3:07

3:07

Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE. As I stepped through the door, a question and answer session was in progress. A woman ste…

1
Is It Really Worth The Money? 2:37

2+ y ago2:37

2:37

When it comes to services I sometimes wonder if the asking price is really worth it. I can usually find the service that I am looking for online. Then I have to look around to find witch one is going to give me the most for the money. Well I have found that if I go with the low ball guy, he is reeling me in for a huge sales pitch to asks me to spen…

1
Is Bad Customer Service Killing Your Business? 5:08

2+ y ago5:08

5:08

It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a pew and prepare to listen to the sermon I've preached before: bad customer service is the bane…

1
Internet Answering Service 2:26

2+ y ago2:26

2:26

Though most people are now turning to wireless, DSL, and broadband connections for their Internet access, those with dial-up modems still know how, occasionally, you can miss a call from someone important while surfing the web. That’s where an Internet answering service comes in. An Internet answering service more or less screens phone calls for su…

1
Improving Your Customer Relationship Management by with Blogging Technology 5:45

2+ y ago5:45

5:45

Before I address the following questions: What is a blog? and What can a blog do for your business?, let me pose a few "What if . . ." questions to you. Keeping in mind that before your prospects and customers buy from you, they need to know you, like you, and trust you. In other words, they need to know, whether overtly or covertly, that they have…

1
Improving Customer Service Through Help Desk Software 3:51

2+ y ago3:51

3:51

Help desk have now become a core part of good business service and operation. The term itself is generally associated with the end user support center. However, the fundamental role it plays on a company’s service function is to bring multiple resources together to solve issues about the customer’s satisfaction. It is no longer limited to mean inte…

1
If I'm Not Satisfied, What Do I Want? 3:05

2+ y ago3:05

3:05

Customer service is all about the customer. As business owners or employees, we have all at one time or another had to deal with an upset customer. What happens when the upset customer is us? Being in business does not guarantee success. The last thing a business owner wants is to lose our business, so when something goes wrong and we are the custo…

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