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Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
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ITSM Global Podcast – Nicole Forsgren @nicolefv @chef
15:22
15:22
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15:22
We chat with Nicole Forsgren from @Chefs about how DevOps is changing life in the IT departments, reducing burnout, improving culture and creating more stable environmentsBy AllThingsITSM
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ITSM Global Podcast – Chris Pope @Chris Pope NOW #know16
13:34
13:34
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13:34
Chris Pope of #ServiceNow discusses changes in the platform, speeding up adoption and getting past Phase 1.By AllThingsITSM
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ITSM Global Podcast – Matt Schvimmer @SEHGator #know16
11:08
11:08
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11:08
Matt Schvimmer discusses the #ServiceNow App Store its growth in the first year its programs and what’s next.By AllThingsITSM
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ITSM Global Podcast – Farrell Hough @FarrellHough #know16
11:29
11:29
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11:29
Farrell Hough discusses #ServiceNow’s approach to continuous improvement for customers through transparency, data and adaptation.By AllThingsITSM
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ITSM Global Podcast – Terence Chesire @tchesire #know16
12:39
12:39
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12:39
Terence Chesire of #ServiceNow discussed.By AllThingsITSM
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ITSM Global Podcast – David Gagen #know16
11:23
11:23
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11:23
David Gagen of #Navvia summarizes the #Know16 Configuration Management Workshop.By AllThingsITSM
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ITSM Global Podcast – Christoph Goldenstern @Goldenstern #know16
9:50
9:50
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9:50
Christoph Goldenstern of #Kepner-Tregoe discusses Process Improvement Service, Incident Management and Agile and DevOp problems.By AllThingsITSM
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ITSM Global Podcast – David Laing #know16
10:42
10:42
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10:42
David Laing of #IDC discusses industrial control systems, embedded systems and environments.By AllThingsITSM
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ITSM Global Podcast – Andrew Harsch @andrew Harsch #know16
11:16
11:16
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11:16
Andrew Harsch of #Unisys discusses Supplier Integration and Management (SIAM) and discovery tools.By AllThingsITSM
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ITSM Global Podcast – Roy Illsley @royillsley #know16
12:25
12:25
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12:25
Roy Illsleyof #Ovumdiscusses The difference between ITSM in Europe and the United States.By AllThingsITSM
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Lupe Clark of #CSAAInsurance discusses how critical thinking techniques help problem resolution.By AllThingsITSM
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ITSM Global Podcast – Gene Kim @RealGeneKim #know16
12:40
12:40
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12:40
Gene Kim discusses the state of DevOps and the intersection of DevOps and ITSM.By AllThingsITSM
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ITSM Global Podcast – Shane Carlson @ITSMPundit #know16
12:47
12:47
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12:47
Shane Carlsonof #CSCdiscusses digital transformation and bi-modal digital service management.By AllThingsITSM
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ITSM Global Podcast – Elinor Klavens @elinorklavens #know16
12:29
12:29
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12:29
Elinor Klavensof #Forresterdiscusses changing the delivery of IT services for millennials.By AllThingsITSM
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ITSM Global Podcast – Dennis Drogseth @dndrogseth #know16
11:10
11:10
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11:10
Dennis Drogseth of #EMAdiscussed CMDB systems making change work in an age of Cloud and Agile.By AllThingsITSM
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