APQC podcasts are bringing organizations the information they need to work smarter, faster, and with greater confidence.
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1
Creating an Internal Framework with MS Companies
10:41
10:41
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In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS Companies) to discuss how MS Companies went about creating and using their own process framework for their field work with manufacturing clients and concludes with three tips for o…
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1
Making Change Management Mindful (Part 4): How to Train and Engage Employees in the Change
25:37
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This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 4 covers how to train and engage employees in the change.…
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1
Making Change Management Mindful (Part 3): How to Effectively Communicate Change
26:23
26:23
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This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 3 covers how to effectively communicate change.…
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1
5 Essential Truths to Become a KM Powerhouse
20:29
20:29
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In this podcast, Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key truths that can help you achieve success with your Knowledge Management program and transform it into a KM powerhouse.By American Productivity & Quality Center
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1
Making Change Management Mindful (Part 2): How to Manage Change
12:31
12:31
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This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 2 covers how to manage change.…
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1
Making Change Management Mindful (Part 1): Leading Change and Preventing Fatigue
13:58
13:58
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This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 1 covers who guides organizations through change and how to prevent chang…
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On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program looks like and how to get your organization’s DEI needle to move to that portrait of success.By American Productivity & Quality Center
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On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured, and, if yes, what are key things organizations should be measuring for an effective DEI program.By American Productivity & Quality Center
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1
Trust and Transparency Are Key to DEI Commitment
12:33
12:33
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On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every employee engaged with and committed to DEI, starting with how to build trust across the organization.By American Productivity & Quality Center
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In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share: Why customer …
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1
Understanding Productivity: Where Organizations Go Wrong with Employee Monitoring
15:48
15:48
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The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result is the rise of productivity surveillance tools, which track how workers spend their time. This podcast explores common misconceptions about employee productivity, the potentia…
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How to Unlock the Power of Neurodiversity with LaTrina Collins-Craig
29:52
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On this podcast, APQC’s Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder of C&C Wellness Center, about neurodiversity and how it can be that special ingredient that unlocks the answers to problems and drives innovation forward.By American Productivity & Quality Center
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Infusing Human Skills and Knowledge in Project Management with Ed Hoffman
23:31
23:31
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On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman’s new book, The Smart Mission: NASA’s Lessons for Managing Knowledge, People, and Projects, available on August 16, 2022.…
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Practical, Tactical Steps for Building Knowledge Graphs with Sara Nash
16:13
16:13
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On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge graphs. To learn more, check out these resources from Sara: How to Build a Knowledge Graph in Four Steps: The Roadmap from Metadata to AI [Blog] What’s the Difference Between a…
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Moving Logistics Forward with Enrique Alvarez
18:51
18:51
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On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in logistics. Check out Enrique’s podcast, Logistics with Purpose, and get involved with the Leveraging Logistics for Ukraine campaign. Subscribe to us on iTunes or wherever you g…
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How to Get Started with Knowledge Graphs with Andy Fitzgerald
34:53
34:53
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how organizations can get started with this powerful approach for improving user experiences. For another approachable discussion of knowledge graphs, Andy recommends the Content Strategy In…
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Understanding Knowledge Graphs with Juan Sequeda
23:42
23:42
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process steps you need to bring this powerful technology into your own organization. Check out Juan’s book, Designing and Building Enterprise Knowledge Graphs, his recent article for th…
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Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic planning process.) In this podcast APQC’s Holly Lyke-Ho-Gland, Lauren Trees, Andrea Stroud, and Ben Knoll discuss tips to ensure research projects are fit for purpose, make it e…
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1
Getting Knowledge Management Off the Ground with Jessica Malloy
16:37
16:37
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On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by starting up knowledge management programs at three different organizations. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Manag…
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Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint podcast between APQC and BPMNestGen, APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin, partner at the Institute for Health and Human Potential and a keynote speaker at APQC…
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Do You Need a Fractional CFO? with Melissa Houston
15:57
15:57
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society, about the benefits of fractional CFOs and how to find the right fractional CFO for your organization. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Mana…
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Make Sustainability Sustainable with Process
19:26
19:26
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In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can play in helping organizations achieve their sustainability goals. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Know…
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How Small Biz Finance Teams can Improve Cash Flow and Risk Mitigation with Melissa Houston
16:29
16:29
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business Society, about how small businesses and startups can improve cash flow and risk mitigation. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowled…
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1
Finance Needs to Get Real about Data Management with Dan French
24:33
24:33
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really is and why it’s so important to improve it. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in…
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Sparking Intrapreneurship with Alma Derricks
35:41
35:41
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On this podcast, APQC’s Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks, founder and managing partner of Rev, has created new ventures and customer strategies for an array of companies including Verizon, NBCU, Fox, Redbox, Blue Man Group, Mattel, Amazon, and Southwest Airlines; launched ground-breaking digital networks f…
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Tackling Process Improvement in Financial Management with Dan French
15:42
15:42
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!…
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1
Focusing on Finance Talent with Dan French
16:02
16:02
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about why finance professionals are focused on acquiring and upskilling talent in 2022. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 …
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1
Knowledge Management in Law with Greg Lambert
27:49
27:49
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On this podcast, APQC’s Mercy Harper talks with Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, about the KM program at JW and evolution of KM in law. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!…
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In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate marketing at Endress + Hauser Group Service to talk about their experiences applying BPM to solve specific business problems. Subscribe to us on iTunes or wherever you get your po…
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1
Aligning KM with Business Needs and Daily Work
31:40
31:40
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In this podcast, APQC’s Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union, about how they align KM with business priorities and ensure that people see KM as supporting their work. Subscribe to us on iTunes or wherever you get your podcasts! Register for …
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Communicating the Role of AI with Stephen Carradini
26:00
26:00
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On this podcast, APQC’s Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about how knowledge managers should approach and communicate about AI. Check out the article Stephen coauthored, Artificial Intelligence in Business Communication: The Changing Landscape of Research and Tea…
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1
The Future of Remote/Hybrid Financial Management with Robert Bendetti
15:13
15:13
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the future of remote and hybrid work within financial management. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
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1
Digging Into The Top Process Tools for 2022
23:22
23:22
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To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their efforts in 2022. Let's unpack what they found. This podcast expands on Holly's published article Process Tools in 2022. Your hosts today are Holly-Lyke-Ho-Gland - principle research…
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Cash Flow Management Considerations for 2022 with Robert Bendetti
16:34
16:34
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On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about strategies for improving cash flow management. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
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1
Riding the Supply Chain Hype Wave with Dave Applegate
17:44
17:44
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On this podcast, APQC’s Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and what he’s learned from the people that use it. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
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Cyber Risk in Digital Supply Chains with DSCI
13:03
13:03
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On this podcast, APQC’s Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. Subscribe to us on iTunes or wherever you get your podcasts!…
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Process Journeys: A Conversation with Jose Castro
15:09
15:09
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In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create long-term buy-in and momentum. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
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Practical, Tactical, and Radical Knowledge Management with Stephanie Barnes
17:30
17:30
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On this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check out Stephanie’s website and her article in Business Information Review. Subscribe to us on iTunes or wherever you get your podcasts!…
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1
KM Success Secrets from Industry Veterans
24:02
24:02
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It’s a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons learned along the way. This podcasts highlights advice on developing, optimizing, and sustaining a KM program from: Juanita Coyle, CT1 KMSO, U.S. Navy Ian Pfaff, CKO, U.S. Army Training and Doctrine Command …
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Business Considerations on Ukraine with Ronan O’Malley
23:08
23:08
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On this podcast, APQC’s Mercy Harper talks with Ronan O’Malley, Director of Programs at the World Affairs Council of Greater Houston, about what business leaders need to know about the invasion of Ukraine. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
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1
Being a Good Data Steward in Digital Supply Chain
15:16
15:16
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On this podcast, APQC’s Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and governance. This is the fourth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. Subscribe to us on iTunes or wherever you get your…
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How Tacit Knowledge Drives Business Excellence with Nada El Gazzar
15:47
15:47
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APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how understanding each employee’s tacit knowledge improves business outcomes and the employee experience. Subscribe to us on iTunes or wherever you get your podcasts!…
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Tactics and Best Practices for Improving Internal UX with Bob Berry
17:00
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APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving internal user experiences. For supporting guidance from Bob, visit his website. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
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The People Side of Supply Chain Digitalization with DSCI
15:52
15:52
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On this podcast, APQC’s Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is the third episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. For more on digital supply chain leadership, check out Dave’s book…
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Strategic Considerations for Improving Internal UX with Bob Berry
19:30
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APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about high-level strategies for improving internal user experiences. For supporting guidance from Bob, visit his website. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
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Taking a Bite-Sized Approach to Supply Chain Digitalization with DSCI
14:00
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On this podcast, APQC’s Mercy Harper talks with Craig Moss, Director of Data and Change Management at DSCI, about supply chain data problems and how to solve them. This is the second episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. Subscribe to us on iTunes or wherever you …
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1
Achieving a Transparent & Regenerative Supply Chain with Anna Yona
20:56
20:56
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APQC’s Mercy Harper and Marisa Brown talk with Anna Yona, founder and CEO of Wildling Shoes, about how her company achieves transparency and sustainability through procurement, logistics, and more. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
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The Supply Chain’s Role in Tomorrow’s Business Models with DSCI
14:01
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On this podcast, APQC’s Marisa Brown talks with Shawn Muma, Director of Supply Chain Innovation and Emerging Technologies at DSCI, about how organizations need to transform and the supply chain’s role in getting there. This is the first episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dsc…
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How To Do Workplace Accessibility Better with Mariah Barber
22:08
22:08
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On this podcast, APQC’s Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and purposeful approach to accessibility. To learn more about Invisible Strengths, visit invisiblestrengths.com or check them out on Instagram @invisiblestrengthsapp Subscribe to us on iTunes or wherever y…
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Supply Chain for Pros and Average Joes - Reverse Logistics and Port Congestion
17:30
17:30
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On this podcast, APQC’s Marisa Brown and Carla O’Dell talk about the people and processes behind supply chain headlines. APQC wants to hear your thoughts on supply chain disruptions – click here to take our 10-minute, anonymous survey. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
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