show episodes
 
S
Serial

1
Serial

Serial Productions & The New York Times

Unsubscribe
Unsubscribe
Monthly
 
Serial Productions makes narrative podcasts whose quality and innovation transformed the medium. “Serial” began in 2014 as a spinoff of the public radio show “This American Life.” In 2020, we joined the New York Times Company. Our shows have reached many millions of listeners and have won nearly every major journalism award for audio, including the first-ever Peabody Award given to a podcast. Subscribe to our newsletter for the latest Serial Productions news: https://bit.ly/3FIOJj9 Have thou ...
 
Loading …
show series
 
In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share: Why customer …
 
The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result is the rise of productivity surveillance tools, which track how workers spend their time. This podcast explores common misconceptions about employee productivity, the potentia…
 
On this podcast, APQC’s Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder of C&C Wellness Center, about neurodiversity and how it can be that special ingredient that unlocks the answers to problems and drives innovation forward.By American Productivity & Quality Center
 
On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman’s new book, The Smart Mission: NASA’s Lessons for Managing Knowledge, People, and Projects, available on August 16, 2022.…
 
On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge graphs. To learn more, check out these resources from Sara: How to Build a Knowledge Graph in Four Steps: The Roadmap from Metadata to AI [Blog] What’s the Difference Between a…
 
On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in logistics. Check out Enrique’s podcast, Logistics with Purpose, and get involved with the Leveraging Logistics for Ukraine campaign. Subscribe to us on iTunes or wherever you g…
 
On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how organizations can get started with this powerful approach for improving user experiences. For another approachable discussion of knowledge graphs, Andy recommends the Content Strategy In…
 
On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process steps you need to bring this powerful technology into your own organization. Check out Juan’s book, Designing and Building Enterprise Knowledge Graphs, his recent article for th…
 
Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic planning process.) In this podcast APQC’s Holly Lyke-Ho-Gland, Lauren Trees, Andrea Stroud, and Ben Knoll discuss tips to ensure research projects are fit for purpose, make it e…
 
On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by starting up knowledge management programs at three different organizations. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Manag…
 
Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint podcast between APQC and BPMNestGen, APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin, partner at the Institute for Health and Human Potential and a keynote speaker at APQC…
 
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society, about the benefits of fractional CFOs and how to find the right fractional CFO for your organization. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Mana…
 
In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can play in helping organizations achieve their sustainability goals. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Know…
 
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business Society, about how small businesses and startups can improve cash flow and risk mitigation. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowled…
 
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really is and why it’s so important to improve it. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in…
 
On this podcast, APQC’s Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks, founder and managing partner of Rev, has created new ventures and customer strategies for an array of companies including Verizon, NBCU, Fox, Redbox, Blue Man Group, Mattel, Amazon, and Southwest Airlines; launched ground-breaking digital networks f…
 
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!…
 
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about why finance professionals are focused on acquiring and upskilling talent in 2022. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 …
 
On this podcast, APQC’s Mercy Harper talks with Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, about the KM program at JW and evolution of KM in law. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!…
 
In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate marketing at Endress + Hauser Group Service to talk about their experiences applying BPM to solve specific business problems. Subscribe to us on iTunes or wherever you get your po…
 
In this podcast, APQC’s Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union, about how they align KM with business priorities and ensure that people see KM as supporting their work. Subscribe to us on iTunes or wherever you get your podcasts! Register for …
 
On this podcast, APQC’s Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about how knowledge managers should approach and communicate about AI. Check out the article Stephen coauthored, Artificial Intelligence in Business Communication: The Changing Landscape of Research and Tea…
 
To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their efforts in 2022. Let's unpack what they found. This podcast expands on Holly's published article Process Tools in 2022. Your hosts today are Holly-Lyke-Ho-Gland - principle research…
 
Hamza and Brian learn that the Trojan Horse letter wasn’t the only unsigned letter alleging an extremist operation was afoot in Birmingham. An interview with a couple who lodged complaints against their school starts out cordially, but six hours later, the atmosphere is so tense that not even an offer of tea can smooth things over. And Hamza stops …
 
On this podcast, APQC’s Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. Subscribe to us on iTunes or wherever you get your podcasts!…
 
On this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check out Stephanie’s website and her article in Business Information Review. Subscribe to us on iTunes or wherever you get your podcasts!…
 
It’s a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons learned along the way. This podcasts highlights advice on developing, optimizing, and sustaining a KM program from: Juanita Coyle, CT1 KMSO, U.S. Navy Ian Pfaff, CKO, U.S. Army Training and Doctrine Command …
 
On this podcast, APQC’s Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and governance. This is the fourth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. Subscribe to us on iTunes or wherever you get your…
 
APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how understanding each employee’s tacit knowledge improves business outcomes and the employee experience. Subscribe to us on iTunes or wherever you get your podcasts!…
 
APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving internal user experiences. For supporting guidance from Bob, visit his website. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
 
On this podcast, APQC’s Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is the third episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. For more on digital supply chain leadership, check out Dave’s book…
 
APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about high-level strategies for improving internal user experiences. For supporting guidance from Bob, visit his website. Subscribe to us on iTunes or wherever you get your podcasts!By American Productivity & Quality Center
 
On this podcast, APQC’s Mercy Harper talks with Craig Moss, Director of Data and Change Management at DSCI, about supply chain data problems and how to solve them. This is the second episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. Subscribe to us on iTunes or wherever you …
 
Loading …

Quick Reference Guide

Copyright 2022 | Sitemap | Privacy Policy | Terms of Service
Google login Twitter login Classic login