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We are celebrating the real stories of real people helping real people. The AG Impact CX podcast explores how to deliver rock star customer experiences, talent development, and leadership. Interviews with leaders and pros that share their approaches and techniques. We practice growth through vulnerability, giving to the community, and enjoying the journey. (Views expressed by AJ and guests are their own and not necessarily those of their employer.)
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Total Experience (CX, EX, MX, and UX) - AJ and Vaishali Dialani
16:37
16:37
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16:37
Vaishali Dialani joins AJ to talk about the latest buzz phrase in CX. Vaishali introduces us to how this new more holistic approach can be leveraged to enhance customer experiences. For this episode, we made an online donation to SOS Children's Villages India. --- Send in a voice message: https://podcasters.spotify.com/pod/show/agimpact/message…
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De-escalation Espresso - AJ and Orlando Alva
19:10
19:10
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19:10
CX Leader Orlando Alva and I sit down and chat about de-escalating upset or angry customers while enjoying some lovely espresso. Orlando has found his own calming approach to verbal de-escalation and shares some thoughts and tips. For this episode, we make a $15 online donation to The National Association for Music Education. --- Send in a voice me…
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Cabernet and Careers - Part 2 - AJ and Stephanie Darmofalski
21:16
21:16
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21:16
Join us again as we talk more about taking care of and developing your people. We make an on-air charity donation of $15 to The Blue Rose Foundation. Closing things out, we play a little game. And we sip... --- Send in a voice message: https://podcasters.spotify.com/pod/show/agimpact/message
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Cabernet and Careers - Part 1 - AJ and Stephanie Darmofalski
20:33
20:33
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20:33
CX Manager Stephanie Darmofalski and I sat down for a splash and a light-hearted conversation. In part 1, we talk about career pivots, pandemic management, and manifesting something new. --- Send in a voice message: https://podcasters.spotify.com/pod/show/agimpact/message
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The Heart of The Call - AJ and Amber Evans
22:38
22:38
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22:38
My good friend and customer service pro Amber Evans is my special guest. We talk about keeping customers right at the center of the service experience. Join us for a great chat and a toast to our on-air charity donation.--- Send in a voice message: https://podcasters.spotify.com/pod/show/agimpact/message…
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