Andrew Dymski and Ben Butler public
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In this episode of the Happy Client Show, Andrew and Ben talk about the importance of saying "no" as an agency owner. At an agency, it feels we never have enough money coming in, or never enough business. So we do whatever we can to take on more work to get the money. We say "YES" to everything.This is a BAD habit that many new agency owners need t…
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The fastest way to happy clients is only on-boarding the clients that are a great fit for your agency. That all starts in the sales process! Members of the sales team are the gate keepers to the agency. In this video, Ben and Andrew discuss specific things agencies can address in their sales process to really set their client servicing team up for …
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Ever worked with a client that just wasn't a good fit? There is just conflict from the beginning and things just can't seem to be worked out. Identifying these troubled clients earlier in the process can save you time and a whole lot of misery! In this episode Andrew and Ben talk about the five different types of clients you can't afford to take on…
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Have you ever been in a situation where a client just won't sit still? They keep tinkering with the plan you agreed upon together. You don't need to put up with this type of treatment! In this episode Ben and Andrew chat about how you can over come clients that are pushing their limits.By Andrew Dymski and Ben Butler
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