This is more than just a claims podcast. ADJUSTED, brought to you by Berkley Industrial Comp, is committed to changing the workers’ compensation insurance space to allow for a more holistic approach focusing on outcomes as well as the employer/injured worker experience. In an age where so much has become automated, we believe people matter! Together, we will take a deep dive with industry leaders who are changing the landscape of Workers’ Compensation to offer a new perspective on insurance. ...
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The Power of Mentorship with Andrew Shockney
52:02
52:02
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In this rebroadcast episode, ADJUSTED welcomes Andrew Shockney Professor at Ohio State University and founder of What Box Consulting. Andrew discusses the power mentorship can bring to both individuals and businesses. Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Natalie Dangles. Visi…
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Home Safe for the Holidays 2024 with Dave Rapacchietta
35:13
35:13
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In this episode, ADJUSTED welcomes Dave Rapacchietta, Senior Risk Management Consultant with Berkley Industrial Comp. Dave Discusses some of the aspects of being a Risk Management Consultant and what he looks for to help prevent injuries via Wheels, Gravity, and Complacency. Season 8 is brought to you by Berkley Industrial Comp. This episode is hos…
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In this rebroadcast episode, ADJUSTED welcomes Dr. David Hanscom Orthopedic back surgeon and author of Back in Control: A Surgeon’s Roadmap Out of Chronic Pain. Dr. Hanscom discusses chronic pain and how it can be treated without surgery. Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host …
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How is Telemedicine Changing Workers’ Comp? with Kimberly Labow
32:55
32:55
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32:55
In this episode, ADJUSTED welcomes Kimberly Labow, CEO of Medcall. Kim discusses what services Medcall offers and how telemedicine is changing the workers' compensation space. Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for …
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In this episode, ADJUSTED welcomes all the Co-Hosts and Crew from season 7 to discuss and reflect on the episodes they hosted. Season 7 is brought to you by Berkley Industrial Comp. Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH Visit the Berkley Industrial Comp blog for more! Got questions? Send them to marketing@ber…
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Building Effective Relationships Between Agents and Carriers with Andrew Atkinson
45:36
45:36
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45:36
In this Rebroadcast episode, ADJUSTED welcomes Andrew Atkinson, Broker and Managing Partner at Insurica. Andrew shares his thoughts on how to strengthen relationships between agents and carriers. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales …
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Ideal Caseloads for Claims Professionals with Bill Zachry
46:04
46:04
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46:04
In this episode, ADJUSTED welcomes Bill Zachry,strategic advisor for Voxel AI and former CA State Workers Compensation Fund Board member. Bill discusses some the complexities of determining the ideal claim load, and some things to consider when determining the right number of claims for a claims examiner. Season 7 is brought to you by Berkley Indus…
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In this episode, ADJUSTED welcomes Andrea Mills Senior Vice President of Account Management at Ametros. Andrea discusses the benefits of using a custodial account when financing for Medicare. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Em…
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In this episode, ADJUSTED welcomes Cory Clemmons, Karyl Bierwagen, Derek Thompson, and Rosemary Ward-Steele with Berkley Industrial Comp. This group discusses how they ended up working in claims and their views on what it is like to work in the industry. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin. V…
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Structured Settlements with Brad Cantwell
44:13
44:13
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In this rebroadcast episode, ADJUSTED welcomes Brad Cantwell, CEO of Arcadia Settlements Group. Brad explains structured settlements and share his thoughts on how they can be used for better claim outcomes. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice Presid…
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How to Evaluate Your Pharmacy Benefit Manager with Ron Mazariegos
50:15
50:15
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50:15
In this episode, ADJUSTED welcomes Ron Mazariegos Vice President of Public Entity and Non-Profit Claims at the Ambridge Group. Ron discusses what a Pharmacy Benefit Manager is and some things to look at when evaluating a Pharmacy Benefit Manager. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest …
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Remote Physical Therapy with Raja Sundaram
43:07
43:07
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In this Rebroadcast episode, ADJUSTED welcomes Raja Sundaram, CEO of Plethy. Raja shares how remote physical therapy and Plethy Recoup are augmenting and supporting traditional physical therapy. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest…
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Claims Technology, AI, Analytics, and What's Next with James Benham
56:43
56:43
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56:43
In this episode, ADJUSTED welcomes James Benham, co-founder and CEO of JBKnowledge and co-founder of Terra. James discusses some of the current technology innovations in the insurance industry, what AI can and can't do, and some common misconceptions about technology development and implementation. Season 7 is brought to you by Berkley Industrial C…
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Alternatives to Opioids with Dr. Jeffery Hazlewood
59:53
59:53
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59:53
In this rebroadcast episode, ADJUSTED welcomes Pain Management Specialist, Jeffery Hazlewood, M.D. Dr. Hazelwood discusses treating injured workers for pain, psychosocial issues, opioids, and more. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and co-host Claire Muselman Visit the Berkley Industrial Co…
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Understanding the Psycho-Social Elements of Pain with Alex Korb
49:29
49:29
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In this episode, ADJUSTED welcomes Alex Korb, Ph.D. Author of The Upward Spiral: Using Neuroscience to Reverse the Course of Depression, One Small Change at a Time. Alex Discusses some of the science behind why people spiral after an injury and some ways to change the direction of that spiral. Season 7 is brought to you by Berkley Industrial Comp. …
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In this Rebroadcast episode, ADJUSTED welcomes Wendy Goddard, National Sales Manager for Carisk Partners. Wendy discussed how bills are determined, what a fee schedule is, challenges to bill negotiation, and more. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and co-host Claire Muselman. Visit the Berk…
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In this episode, ADJUSTED welcomes Ken Paradis, CEO of Chronovo, to discuss how to have empathy for adjusters. Ken discusses ways that we can better work with adjusters to make the claims process easier for everyone involved. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Natalie Dangl…
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In this rebroadcast episode, ADJUSTED welcomes American Physician and Forensic Pathologist Dr. Michael Baden. Dr. Baden discusses what determines causation, why do coroners reach wrong conclusions for death, and what pieces of evidence are crucial to an investigation. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by …
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Claims Management - Micromanagement vs Empowerment with Bill Zachry
50:23
50:23
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50:23
In this episode, ADJUSTED welcomes Bill Zachry with the California State Compensation Insurance Fund. Bill discusses effective ways for supervisors to manage their adjusters and the difference between empowerment and micromanagement. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike …
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In this Rebroadcast episode, ADJUSTED welcomes Russ Buchanan with G4S (Now Allied Universal). Russ discusses Fraud: what is it, what are the red flags, and how to investigate fraud. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and Co-Host Clair Muselman. Comments and Feedback? Let us know at: https://…
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Update on CMS Final Ruling on Penalties for Section 111 Reporting with Heather Sanderson
31:43
31:43
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31:43
In this episode, ADJUSTED welcomes Heather Schwartz Sanderson Founder and CEO of the Sanderson Firm. Heather discusses the recent CMS final ruling on section 111 penalties and what that means for insurance carriers. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Hope Remetta, Catastrop…
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In this episode, ADJUSTED welcomes W.R. Berkley's Director of Subrogation, Ryan McIntosh. Ryan discusses what subrogation is, triggers for adjusters, and the impact of subrogation. Season 7 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Claire Muselman. Comments and Feedback? Let us know at: ht…
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In this episode, ADJUSTED welcomes all the Co-Hosts and Crew from season 5 to discuss and reflect on season 6. Season 6 is brought to you by Berkley Industrial Comp. Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH Visit the Berkley Industrial Comp blog for more! Got questions? Send them to marketing@berkindcomp.com For…
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In this episode, ADJUSTED welcomes Mo Kenney. Mo shares his story of overcoming amputation and his work at Kenney Orthopedics helping others in their recovery. Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty. Visit the Berk…
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Home Safe for the Holidays 2023 with Van Langham
35:33
35:33
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35:33
In this episode, ADJUSTED welcomes Van Langham Direct of Risk Management with Berkley Industrial Comp. Van discusses the 2023 Home Safe for the Holidays Initiative and some of the specific dangers of of Wheels, Gravity, and Complacency. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mi…
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Understanding Pharmacy Benefits Managers with Joe Paduda
48:25
48:25
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48:25
In this Rebroadcast episode, ADJUSTED welcomes Joe Paduda. Joe shares his insights on the benefits of using a pharmacy benefit manager and their place within the workers compensation industry. Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest E…
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In this episode, ADJUSTED welcomes Ron Mazariegos Director of Claims and Risk Management with D.H. Griffin Companies. Ron discuss the state of Medical Marijuana laws and some of the ways that those laws effect worker's compensation carriers. Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-ho…
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Engaging the Next Generation of Insurance Professionals with Tandeka Nomvete
45:40
45:40
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45:40
In this episode, ADJUSTED welcomes Tandeka Nomvete Director of QGrads. Tandeka shares her thoughts and recommendations on how to attract and retain the next generation of insurance professionals. Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Allison Marlow, Sr. VP Business Development…
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In this episode, ADJUSTED welcomes Carl Van, President & CEO of International Insurance Institute. Carl discusses some strategies and techniques to effectively negotiate throughout the life of a claim. Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, …
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Effective Nurse Case Management with Mollie Kallen
46:36
46:36
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46:36
In this Rebroadcast episode, ADJUSTED welcomes Mollie Kallen, President and CEO of MKCM National Case Management. Mollie shares her insights about the differences between good case management and great case management! Season 6 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Paloma Duncan, Senio…
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From Recovery to Helping Others with Josh Shutts
31:36
31:36
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31:36
In this episode, ADJUSTED welcomes Josh Shutts, Therapist with Brooks Rehab as well as a former patient and work comp claimant. Josh discusses his injury and recovery with Brooks Rehab as well as his experience with the work comp process. He also discusses his journey from being a patient to becoming a certified therapist. Season 6 is brought to yo…
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In this episode, ADJUSTED welcomes all the Co-Hosts and Crew from season 5 to discuss and reflect on season 5. Season 5 is brought to you by Berkley Industrial Comp. Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH Visit the Berkley Industrial Comp blog for more! Got questions? Send them to marketing@berkindcomp.com For…
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Why do Employees Stay and What Causes them to Leave with Chris Moore
40:09
40:09
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40:09
In this rebroadcast episode, ADJUSTED welcomes Chris Moore, Managing Partner at Insure National. Chris shares his thoughts on what employers can do to help attract and retain employees. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employer…
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In this episode, ADJUSTED welcomes Stephanie Behnke Solution Consulting Director with Hi Marley. Stephanie discusses the Hi Marley platform and the benefits of texting capabilities for adjusters. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Suzanne McAuliffe Vice president of claims …
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On this Rebroadcast episode of ADJUSTED, we welcome Natalie Dangles, Hope Remetta, and Kate Schottlekotte. Our guests discuss what it means to adjust claims with empathy and some out of the box ways they are challenging the traditional claims handling mindset. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Ham…
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In this episode, ADJUSTED welcomes Tim Hast, Author of "Powerful Listening Powerful Influence" and executive coach. Tim discusses why listening is important and some ways to improve our ability to listen. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims …
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Overcoming a Catastrophic Injury with Timothy Alexander
44:52
44:52
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44:52
On this episode of ADJUSTED, we welcome a special guest, Timothy Alexander. TA shares his story and inspiration for overcoming a catastrophic injury. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Allison Marlow, Sr. VP Business Development & Marketing for Berkley Industrial Comp. Visi…
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In this episode, ADJUSTED welcomes Ema Roloff Director of North American Property and Casualty Sales. Ema discusses effective implementation of digital transformations and some ways to help facilitate an easy transformation. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Sam Neer, Grou…
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Data Driven Decision Making with Matt Murphy
47:15
47:15
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47:15
On this Rebroadcast episode of ADJUSTED, we welcome a special guest, Matt Murphy, Vice President & Managing Actuary at Berkley Industrial Comp. Matt discusses all things data and decision-making: risks, rewards, and nuances. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin…
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In this episode, ADJUSTED welcomes Bob Wilson President & CEO of WorkCompCollege.com. Bob shares his thoughts on the changes happening within the workers compensation industry. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & Distribution, for…
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Overcoming an Opioid Addiction with Alex Elswick
47:41
47:41
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47:41
On this special rebroadcast episode of ADJUSTED, we welcome a special guest, Dr. Alex Elswick, co-founder of Voices of Hope and University of Kentucky Professor in the Department of Family Sciences. Alex shares his story of addiction and his road to recovery. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Haml…
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Understanding Experience Modification Ratings with Dustin King
43:12
43:12
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43:12
In this episode, ADJUSTED welcomes Dustin King, Vice President of underwriting at Berkley Industrial Comp. Dustin discuss what an Experience Modification Rating is and why it is important to an insured and insurance company. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin…
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The 8 Characteristics of an Awesome Adjuster with Carl Van
55:20
55:20
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55:20
In this episode, ADJUSTED welcomes Carl Van, President & CEO of International Insurance Institute and author of The 8 Characteristics of the Awesome Adjuster. Carl gives deeper insight into the 8 characteristics and offers advice for those entering the industry. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg H…
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In this episode, ADJUSTED welcomes Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH). Sam discusses how technology and claims work together, and the ever changing landscape that is technology. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehlin…
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Changing the Claims Experience with Luella Alcorn
39:18
39:18
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39:18
In this Rebroadcast episode, ADJUSTED welcomes Luella Alcorn, Business Operations Manager at Berkley Industrial Comp. Luella discusses how her team is changing and enhancing the customer experience. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Mid…
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In this episode, ADJUSTED welcomes Luella Alcorn, Business Operations Manager, Luke Lenihan, Associate Underwriter, and Tristan King, Business Engagement Intern. Luella, Luke, and Tristan discuss why internships are a great option for both students and companies. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg …
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Changing Workers Compensation with Bob Wilson
53:29
53:29
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53:29
In this Rebroadcast episode, ADJUSTED welcomes Bob Wilson President & CEO of WorkersCompensation.com. Bob shares his thoughts on the changes happening within the workers compensation industry. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President, Sales & D…
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Claims Investigation with Karyl Bierwagen
31:48
31:48
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31:48
In this episode, ADJUSTED welcomes Karyl Bierwagen, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. Karyl shares her thoughts on how to conduct a successful investigation of a claim as well as some things to avoid while investigating. Season 5 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamli…
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50th Episode - Thank You to our Listeners
10:22
10:22
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In this special episode ADJUSTED host Greg Hamlin shares some updates, insights, and gratitude as he looks at where it all started, and what is coming for ADJUSTED. "This is Water" by David Foster Wallace: https://www.youtube.com/watch?v=eC7xzavzEKY ADJUSTED is brought to you by Berkley Industrial Comp. Comments and Feedback? Let us know at: https:…
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ADJUSTED welcomes the Co-Hosts and Crew to wrap up and reflect on season 4. Season 4 is brought to you by Berkley Industrial Comp. Comments and Feedback? Let us know at: https://www.surveymonkey.com/r/F5GCHWH Visit the Berkley Industrial Comp blog for more! Got questions? Send them to marketing@berkindcomp.com For music inquiries, contact Cameron R…
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