Best Build A Better Restaurant With Peter Harman Podcasts (2024)

In today's episode, we're exploring the connection between coffee and music and how the right soundtrack can contribute to the success of a hospitality venue. How do you identify the perfect playlist? How do different genres, moods, and tempos shape the right customer experience throughout the entire week? And what are the latest trends in hospital…

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Encore: How to be an overnight success - With It’s Bagels 33:35

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1h ago33:35

33:35

During our short summer break here we’re re-sharing one of our favourites conversations from the past year. We’ll return to Dan Martensen, the man behind the overnight sensation, It's Bagels - a New-York inspired bagel and coffee shop in London’s Primrose Hill. Dan opened the doors to Its Bagels in September 2023 and within days they had queues of …

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A conversation with Kate O’Brien, The Costa Foundation 23:16

1h ago23:16

23:16

Today we’re excited to bring you the full length interview with Kate O’Brien, Executive Director of the Costa Foundation. We first spoke to Kate for our episode on using coffee for social good, but her insights were so valuable that we wanted to share the entire conversation with you today. Kate has a wealth of experience across the charity sector …

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298. What Makes You Stop 19:49

1h ago19:49

19:49

Impossible Things are NOT IMPOSSIBLE… for everyoneThey are Just impossible for YOU!!The true measure of a Man or a Women is what it takes to make them STOP - in their quest to succeed. The true measure of a person is how far they can go – BEFORE They Give Up or Tap Out or Throw in the Towel and Quit..…

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The social entrepreneur - A conversation with Cemal Ezel, Change Please 42:35

13d ago42:35

42:35

Following on from our last episode on leveraging coffee for good, we’re bringing you the full interview with Cemal Ezel, Founder of the social enterprise Change Please and Old Spike Roastery. Cemal’s insights on both social impact and commercial success were so compelling that we wanted to share the full conversation with you today. In this extende…

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297. Five Steps Of Restaurant Onwership 19:58

13d ago19:58

19:58

Today we are going to talk about something REALLY EXCITING… Today we are going to discuss the FIVE PHASES of RESTAURANT OWNERSHIP… Buckle Your Chin Strap - because this will be a Wild Ride!By Peter Harman

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Leveraging coffee for good 37:01

12d ago37:01

37:01

In today’s episode, we’re exploring how businesses can leverage coffee as a force for good, benefiting both our coffee communities and the world beyond. We’ll speak with three leaders from remarkable social organisations to learn about their transformative work and the tangible impact they're making on people's lives. Cemal Ezel, Founder and CEO Ch…

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296. Recruiting The Right People 21:54

28d ago21:54

21:54

Imagine you are in a room – a very large room. In that room is every person you have ever met in your entire life… Wow!Now that you are mentally in that room with all those people….WHO WILL YOU SEEK OUT FIRST? WHO is the person you most want to see and to talk to?By Peter Harman

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Introduction to Burundi Coffee - A conversation with Jeanine Niyonzima-Aroian 26:09

25d ago26:09

26:09

In today’s episode we’re speaking with Jeanine Niyonzima-Aroian, Owner of JNP Coffee and Board Director of the Specialty Coffee Association, to get an overview of the Burundi coffee market – a vibrant, yet relatively unknown origin. Founded in 2012, JNP Coffee produces, promotes and trades African specialty coffee and is committed to transforming l…

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295. 5th Wave Part 2 - Six Sales Pillars 33:12

1M ago33:12

33:12

Do you NEED to increase the sales in your restaurant IMMEDIATELY. Are you getting less than GREAT results from your Social Media Campaign… That doesn’t really work… Let me tell ya - You are NOT alone… The TRUTH is – Facebook doesn’t drive sales… Instagram doesn’t drive sales. Social media doesn’t drive sales. Social Media is for Sharing Your Life… …

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Coffee vs. Olive Oil 38:25

11d ago38:25

38:25

In this special summer episode, we’re stepping into the glorious world of olive oil to explore the parallels and synergies with the coffee industry. We’ll speak with Anna Cane, President of the Olive Oil Group at Assitol (The Italian Association of Edible Oils) and Joseph R. Profaci, Executive Director, North American Olive Oil Association to unpac…

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5th Wave Interview 31:46

1M ago31:46

31:46

Today we are going to do something DIFFERENT… I was recently on a Podcast called The 5th Wave With Jeffery Young. Jeffery is the founder of The Allegra Group - And the Editor in Chief of 5th Wave… Jeffery currently lives in London and has his fingers in a LOT of really cool projects… Many of which revolve around the Global world of coffee and hospi…

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Girls Who Grind Coffee - A conversation with Casey Lalonde 30:54

18d ago30:54

30:54

In today’s episode we’re speaking with Casey Lalonde, Owner of Girls Who Grind Coffee - a specialty coffee roaster based in Somerset, Southwest England. Founded in the mid- 2010s, Girls Who Grind sources all its coffees from women producers, with a focus on driving more visibility and representation for women across our industry. In this thought-pr…

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293. Building Sand Castles 21:25

2M ago21:25

21:25

Do you ever feel like this..?You work your ass off and finally take a few steps forward And then… the next day you walk into the restaurantAnd all your hard work is GONE!You're three steps back – because someone quit or resigned or moved on... All your forward progress is wiped away… by the incoming tide – like sandcastles on the beach..?I don’t kn…

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The future of office coffee - Part One 37:39

25d ago37:39

37:39

In today’s episode we’re discussing the future of office coffee and finding out how coffee businesses are adapting to changing dynamics and the rise of hybrid working. In this episode we’ll examine the UK and European office coffee markets and in a later episode we’ll take an in-depth look at the North American market. Today, we’ll speak with Nick …

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Building a better restaurant - with Peter Harman, Part Two 31:25

28d ago31:25

31:25

Today's episode is part two of a conversation with Peter Harman - a veteran restaurateur, author and host of the Build A Better Restaurant podcast. In part one, Peter walked us through his Eight Basic Fundamentals and actionable insights for success in the highly complex restaurant industry. In part two, Peter shares yet more wisdom from his years …

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292. How To Buy A Restaurant 10:46

2M ago10:46

10:46

Today we are going to discuss how to BUY a Restaurant. How to determine what a restaurant is worth in both the short and long term. And in the process – you MIGHT see what your restaurant could be worth… Or maybe YOU can use this information to take a few steps to increase the value of your restaurant so that day... When you eventually decide to se…

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Building a better restaurant - with Peter Harman, Part One 31:34

1M ago31:34

31:34

In today’s episode we're joined by Peter Harman - a veteran restaurateur, author and host of the Build A Better Restaurant podcast. Drawing on a wealth of experience in the restaurant industry, Peter's weekly podcast shares invaluable insight and advice on how to grow as a leader and build a more profitable hospitality business. Over the next two e…

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291. A Tale Of Three People 26:13

2M ago26:13

26:13

When I look at you I see THREE people.I see… The person that you are right now… TODAY.I See… The person that you will become if you stay on your current path…AND – I see… The person you COULD BECOME if you have the guts to believe in your own personal GREATNESS…By Peter Harman

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Why is Korea so obsessed with coffee? 40:32

1M ago40:32

40:32

In today's episode, we’re stepping into one of the world's most vibrant and trendy coffee shop markets to uncover why Korea is so captivated by coffee. In conversations with Cera Jung, Country Manager, Specialty Coffee Association Korea, Ryan Suh, General Manager, Blue Bottle Coffee Korea and Matt Lee, General Manager, La Marzocco Korea, we'll find…

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290. Your Special Purpose 25:54

2M ago25:54

25:54

If you continue on your current path where will you be in 5 years..?How about 10 years..?Is your current path going to put you where you really want to be or are you headed - the wrong way..?By Peter Harman

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Riding the wave to success – A conversation with Adam White, Riding House Cafes 39:15

2M ago39:15

39:15

Following on from our Antipodean brunch episode, today we’re speaking with Adam White, Founder of Riding House Cafés – a pioneering all-day dining operator in central London. After a career managing pubs for Mitchells & Butlers and success with his own venture, The Garrison in edgy Bermondsey, Adam opened The Riding House Café in Fitzrovia in 2010.…

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289. Hidden Keys to Your Management Style 15:31

3M ago15:31

15:31

Whether you know it or not… You have a management style.Your management style was developed over the course of your lifetime.Some management styles are better than others.Some Work Wonders – and others repel people like the smell of a skunk on the side of the road. Today we are going to delve into some of the foundational thoughts and beliefsthat h…

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The incredible rise of plant-based beverages 42:43

2M ago42:43

42:43

In today's episode, we're diving into the world of plant-based beverages to explore the rapid rise of non-dairy options in coffee shops and what's next for this dynamic category. We'll first speak with Sam Henderson, Group Beverage Development Manager at Starbucks EMEA and Mia Hartwell, Head of Food, Hubbub to find out how the dairy alternative cat…

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288. Offense Defense 8:04

3M ago8:04

8:04

Today we are going to discuss WHY it is easy to move the ball forward in your restaurant some days and impossible at other times. Today I'm going to introduce you to the concept of Offense / Defense...By Peter Harman

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Bold, fearless adventures - A conversation with coffee pioneer Todd Carmichael 46:42

2M ago46:42

46:42

In today’s episode, we’re speaking with a true industry legend - Todd Carmichael, specialty coffee pioneer and Co-founder of La Colombe Coffee Roasters. From humble beginnings, Todd founded La Colombe with his business partner JP Iberti in Philadelphia in 1994 and together, they grew the business into one of the most influential coffee brands in No…

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287. Alive Survive Thrive 18:01

3M ago18:01

18:01

Everyone thinks their competition is the biggest obstacle they must overcome. Most people think finding the right customers and the right employees is the biggest obstacle they must overcome… This is NOT true.The biggest obstacle you must overcome is Your Procrastination & Laziness. Your Bad Habits & Negative Mindset. The Biggest Obstacle that You …

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Antipodean influence and the thriving London brunch scene 38:16

2M ago38:16

38:16

In today's episode we're exploring the Antipodean influence on London's brunch culture and finding out how this unique style of hospitality made its mark in the UK capital’s fiercely competitive casual dining scene. We'll be speaking with the founders behind three of London’s iconic Antipodean-inspired all-day restaurants to find out how brunch cul…

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286. The Power Of Your Words 23:38

3M ago23:38

23:38

Today we are going to discuss the power of WORDS… Specifically – YOUR WORDS and their power to do GOOD or BAD. Betty Eadie said…"If we understood the power of our thoughts, we would guard them much more closely. If we understood the power of our words, we would prefer silence to anything negative…In our thoughts and words, we create our weaknesses …

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A conversation with iconic designer Kees van der Westen 31:07

3M ago31:07

31:07

In today’s episode we’re speaking with one of the most innovative pioneers within the global coffee equipment market, Kees van der Westen. Since designing his first machine in 1984, Kees has been an industry trailblazer, known for an unwavering commitment to quality, boundary-pushing design and innovation. Today Kees focuses on research and develop…

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285. Maximize What You Have 20:48

3M ago20:48

20:48

Friedrich Nietzsche said – When you stare into the abyss – the abyss stares back. Wow!Today we are going to discuss – how this strange quote - can help you and your restaurant!By Peter Harman

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A conversation with Dutch coffee veteran, Hans Tietema, Kaldi Koffie & Thee 27:12

3M ago27:12

27:12

In today’s episode we’re speaking with Hans Tietema, Founder of the highly-respected Dutch retail and coffee bar chain Kaldi Koffie & Thee. With over 30 years of experience in the coffee industry, Hans has grown Kaldi from a single shop to a thriving franchise business with 25 sites across the Netherlands plus a recent partnership in Saudi Arabia. …

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284. 7 Buckets Of Your Life 22:08

4M ago22:08

22:08

Today we are going to discuss a simple formula for success that will help you become successful in any economy and any market?By Peter Harman

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283. Hourly Rates & Sticky Notes 19:05

4M ago19:05

19:05

Discipline is ignoring something you want right now… Today.In exchange for something you REALLY – REALLY want… Later on… In The Future.By Peter Harman

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The art and science of building wholesale coffee accounts 32:12

3M ago32:12

32:12

Today we’re rounding off our series on the business of coffee roasting by finding out how leading roasters establish and nurture their wholesale partnerships. We'll speak with Colin Morrison, Managing Director, Small Batch Coffee Roasters, Petr Kvasnička, Owner, Father's Coffee Roastery and Alex Spruce, Sales Director, Löfbergs UK, to understand ho…

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282. Time For A Quantum Leap 16:05

4M ago16:05

16:05

Today we are going to talk about how to use the Pareto principle – also known as the 80/20 Theory to create a quantum leap in your restaurant.By Peter Harman

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Fostering connections across the coffee community - A conversation with Laughing Man Coffee 26:41

4M ago26:41

26:41

In this episode we’re speaking with David Steingard, CEO and co-founder of New York-based coffee business, Laughing Man. David founded Laughing Man in 2009 with his business partners, united by a vision to foster connection, positivity and community through coffee. The company has also set up a related charitable initiative The Laughing Man Foundat…

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281. To Do And Not To Do 8:36

4M ago8:36

8:36

Imagine a sheet of paper on your desk. Draw a line across the middle of the paper. This is called THE LINE…The area Above the line represents GOOD THINGS - that you MUST DO - And the area below the line represents BAD THINGS - That you MUST NOT DO…Got it..? - Great...Because that is what we are going to talk about today.…

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Nurturing relationships at origin - A conversation with La Cabra 28:56

4M ago28:56

28:56

Following on from our last episode on the world of green coffee, today we’re releasing the complete interview with John Gibson, Head Roaster at Danish specialty coffee and bakery chain, La Cabra. In this conversation, John walks us through La Cabra’s approach to sourcing green coffee, how he selects growers to work with and the importance of nurtur…

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280. A New Way To Think About Labor Cost 18:43

5M ago18:43

18:43

I like to throw different ideas at you to keep you on your toes.Today – I want to discuss a NEW way to look at your staff and the labor cost in your restaurant.By Peter Harman

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Introduction to green coffee sourcing 40:19

4M ago40:19

40:19

Today we’re continuing our series on the business of coffee roasting and exploring the world of green coffee supply. We'll speak with Jordan Hooper, Head of Green Coffee Trading, Sucafina and Line Cosmidis, Head of Specialty Sales, Falcon Coffees, to learn more about the green coffee supply chain, the role of the trader and how this has evolved in …

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279. This Is NOT For You 15:47

5M ago15:47

15:47

The modern business owner is struggling to find and hire peopleand when they do find someone to work, they only get about 50% of the employees effort… Do you know why that is… Well that’s what we are going to talk about today.By Peter Harman

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278. Dare To Believe 22:30

5M ago22:30

22:30

Today we are going to do something a little different. I am going to take you behind the scenes to my staff meeting at Martini’s Grille.Every three months we have a quarterly staff meeting… Where we do three things#1. I address the entire team.#2. We hand out bonuses#3. We share a great mealI think you will find this interesting…

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Scaling and selling a coffee business - A conversation with Ed Barry 31:50

5M ago31:50

31:50

In today’s episode we’re returning to our funding mini series and speaking with entrepreneur Ed Barry about scaling and ultimately selling a coffee business. Ed is the former owner of London-based independent cafe chain Over Under Coffee. Ed founded and grew Over Under to a formidable eight-strong chain, plus a franchise in the Middle East, before …

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What’s in store for London Coffee Festival 2024! 39:02

5M ago39:02

39:02

The London Coffee Festival 2024 is less than 2 weeks away and with it comes a four-day celebration of London’s vibrant coffee scene and its dedicated community. Since its inception in 2011 , The London Coffee Festival has attracted tens of thousands of hospitality professionals and coffee connoisseurs, fostering deep connections among those with a …

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277. Positioning 17:28

5M ago17:28

17:28

Do you know who you are… ORAre you chasing the hottest trends - trying to please everyone else..?By Peter Harman

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276. The Sweet Spot 15:09

6M ago15:09

15:09

Are you HIRING the wrong people - just to fill a position?Are you putting things on the menu - that don’t fit?Are you agreeing to do things that you really don’t want to do. If the answer to any of these questions is YES – You’re in luck because today - we are going to talk about how to fix - that error.…

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The future of tea in the US market - With Rishi Tea 27:03

6M ago27:03

27:03

In today’s episode we’re swapping our coffee beans for tea leaves and speaking with Nathan Kosky, Executive Vice President, for Rishi Tea & Botanicals. Founded in 1997 by Joshua Kaiser, Rishi Tea was a pioneer in bringing premium loose-leaf tea to the North American market. Today the brand supplies a wide range of high-quality teas, powders and inf…

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275. Usurpers, Suck Ups And Sacred Cows 23:46

6M ago23:46

23:46

Have you ever had an employee try to usurp your authority? Go above YOUR head to your boss to get THEIR way or undermine you.Or have you ever had an employee go to one of your partners to complain about you? Or if you are the owner – go to their manager to complain about you..?Or how about go to the local authorities… To get you in trouble, because…

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