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The automation technology market is developing at pace. New tools, capabilities and practices are emerging on an almost daily basis, but it can be hard to separate the hype from the reality. Join host Wayne Butterfield as he navigates the automation landscape with guests from the enterprise, consulting and technology worlds to shed light on the role of robotic process and cognitive automation technologies in the quest for business value.
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47: The Autonomous Enterprise: What Is It? And Are We Ready for It?
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In this episode Bots & Beyond host Wayne Butterfield is joined by Doug Shannon, an intelligent automation leader, to discuss the concept of the autonomous enterprise. They explore the role of automation, AI and IoT in creating a cohesive and user-centric business environment. They also discuss the importance of company culture and the need for educ…
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46: The Path to Effective Automation Governance
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As automation and AI technologies become more sophisticated, how can enterprises ensure that their automations are set up and managed in a way that is not just efficient, but also safe, reliable and aligned with the organization’s strategic goals? The answer is governance. In this episode of Bots & Beyond we delve into the essential aspects of sett…
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45: Mastering Efficiency: Achieving Process Excellence with RPA
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Mastering efficiency is critical for businesses today. Most of us feel like we need to beg, borrow and steal any spare minutes we can to combat never-ending to-do lists and transformational goals. Refining our processes is one of the best ways to make ourselves and our organizations more efficient and our operations more cost-effective. But traditi…
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44: What Education Does the Modern Worker Need?
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The way we work is changing, thanks to rapidly advancing technologies and shifting societal needs. In the future, emerging technologies such as robotics, IoT, blockchain, virtual and augmented reality, and AI, are expected to create further disruption to the workplace, bringing about a huge shift in the skills and competencies in-demand. In this co…
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43: Powering the Future of Customer Service with Large Language Models.
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79% of those surveyed by ISG research rated customer experience as "very important" or "extremely important," with a further 17% referring to it as "important." It's also the most protected engagement from cost takeout, according to those surveyed. This is no surprise, but companies believe their actual performance on customer experience compared t…
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In this episode Bots & Beyond host Wayne Butterfield speaks to Nikki North, an Intelligent Automation Product Manager at New Day. Nikki has worked in robotic process automation (RPA) and intelligent automation since 2006 and has witnessed many of the major advances in the industry. Together, they discuss how the RPA industry has evolved since its b…
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41: Connect Your Automation Tech with Process Orchestration
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Say you’ve automated most of an end-to-end business process using RPA, some AI and just a touch of machine learning. There’s just one sub-process where a human needs to be involved… oh, and the initial input comes from data entered by a natural language processing automation, and you want human quality control there too. How do you weave the human …
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40: Conversational AI: Past, Present & Future
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This podcast episode description was written partially by artificial intelligence (AI). Some people might find that cool – others might be immediately put off by the concept of using AI as a writing aid. Similarly, you might have some bad memories of an old chat bot experience – either as an annoying pop up or as a barrier to talking to a real huma…
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39: Why You Need to Address Culture to Unlock Automation Success
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Why should a developer on your automation team try something new? Wouldn’t it be easier to keep her or his head down and just do the job? The answer to this depends on what your company rewards and recognizes – in short, on your company’s culture. In this week’s episode of Bots & Beyond, host Wayne Butterfield speaks to Joe Bechtel, Principal of En…
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38: 3 Golden Rules for Scaling Your Automation Program
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Daniel Bannoura is a Director in the ISG Automation advisory team. He has previously held leadership roles with key automation technology players, including Automation Anywhere and UiPath. He joins Bots & Beyond host Wayne Butterfield to share his first-hand experiences of driving automation programs from pilot to scale. Listen in to hear the most …
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37: Fake Humans & Alternate Realities, A Metaverse Future
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“It's going to be a world where we're no longer on the internet. We're in the internet. And everything is going to change.” This is according to guest Rachel Goalby, Founder and Director of creative strategy agency, SØWN. In this ISG Bots & Beyond episode, she dives into a her predictions for the Metaverse as she speaks to host Wayne Butterfield. W…
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36: How AI and Data are Transforming Manufacturing
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The manufacturing industry is a hot spot for innovation and transformation. One of the key technologies revolutionizing the industry is artificial intelligence (AI). How are manufacturers implementing and driving value from AI? And how are they able to prove that value? To answer these questions and more, Bots and Beyond host Wayne Butterfield spea…
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35: Accelerating Business Outcomes with Automation
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How can your company make its business processes better, faster, and smarter with the help of automation and AI? We dig into how to accelerate business outcomes via automation with the help of guest Andreas Welsch, VP & Head of Intelligent Processes at SAP, who is joining host Wayne Butterfield in this episode of Bots & Beyond. Listen in to hear ho…
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34: What Are the Biggest Obstacles to Scaling Intelligent Automation?
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There is no disputing that intelligent automation is a key component of digital transformation. But realizing the true potential of your automation programs requires the ability to operate at scale. Of course, this is easier said than done. After an – often successful – initial foray into automation, many organizations struggle to extend their auto…
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33: Overcoming Barriers to Decision Automation
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Achieving end-to-end automation in complex processes is a challenge many enterprises are facing as they embark on their digital transformation journeys. Could a solution lie in decision automation? In this episode of Bots & Beyond, host Wayne Butterfield discusses when, why and how to use decision automation with his guest Alex Bentley, Chief Reven…
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One of the main hurdles enterprises are currently facing as they continue their pursuit of digital transformation is the global shortage of tech talent. In this episode of the ISG Bots and Beyond podcast, host Wayne Butterfield and his guest Rajesh Nair, Co-Founder & CEO of Automatorr.com discuss the automation talent gap and why Automatorr.com was…
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31: Golden Rules for Successful Automation Implementation
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In this episode of the ISG Bots and Beyond podcast, host Wayne Butterfield speaks to Laura Robertson, Vice President of Automation, Zukunft Consulting. Laura shares her extensive insights and lessons learned from her varied roles in the automation sector. Listen in to hear her top tips for success when embarking on an automation implementation. Wha…
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30: Behind the Scenes with a Chief Digital Officer
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A conversation with William Harris, Group Chief Digital Officer at IQ-EQ Over the past decade, as the need to accelerate digital transformation has intensified, global demand for Chief Digital Officers (CDOs) has spiked. At the intersection between business operations and technology, the CDO plays a crucial part in transforming business processes, …
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29: Reinventing Document Processing with AI
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In this episode of Bots & Beyond, host Wayne Butterfield talks to Rob Delaney who is both CEO at Infinia ML and Director at Carrick Capital Partners. Every organization has vast amounts of data locked in documents of all kinds, from emails, to PDFs, to presentations and invoices. Some estimates suggest that up to 80% of the data produced by organiz…
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Artificial intelligence has evolved at a breakneck pace in recent years and has made many positive impacts in both our personal and professional lives. As AI solutions become increasingly powerful, concerns have been raised around the ethical challenges associated with this technology. How can companies avoid stumbling into some of those ethical pi…
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27: Citizen Developer: From Hype to Reality
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We have all heard the hype surrounding the citizen developer concept. But is it really just hype? Or can citizen developers make a difference to business transformation? In this episode of the ISG Bots and Beyond podcast, host Wayne Butterfield explores the reality and challenges of integrating this approach into efforts organizations are making to…
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26: Driving Change through Citizen Innovation
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Many of us have become familiar with the concept of citizen development. But we may not have heard of citizen innovation. Of course, we know innovation is a key driver of growth and an essential component for keeping up with the hyper pace of change. But do we understand how to encourage, nurture and sustain it? Our guest on this week’s episode of …
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Every day, organizations must make hundreds if not thousands of decisions in a complex and fast-changing context. If decision-making is inconsistent or flawed it can be immensely costly for the business. How can enterprises ensure they make high-quality decisions in an efficient way? Intelligent automation technology can help improve and scale comp…
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In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield talks to Tom Allen, founder of the AI Journal. In 2020 Allen founded the AI Journal to create an open source, educational platform where people could learn directly from the experts how to keep up with new developments in technology and the exponential pace of change. Listen i…
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23: Technology & Transformation in the Insurance Industry
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Digital transformation, accelerated by the COVID-19 pandemic, has had a profound impact on the insurance industry. In response to rapidly evolving customer needs and expectations, many insurance firms are embracing new digital technologies to stay competitive. In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield is joined by Jas…
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