This podcast is for assistant managers looking to get promoted to store managers and new store managers. Getting promoted is the easy part. Keeping the job and becoming good at it is where I can help. Good results, good work-life balance, and big bonuses are what I'm talking about!
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This podcast is for multi-unit managers and independent owners striving to scale their success and widen the scope of their success and impact. Together we will strive to get you to the top of the mountain.
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This is a podcast covering training topics and experiences related to new convenience store sales associates that others in your store don't have time to cover. So, dive right in and learn about your job and how things work in the industry.
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This podcast is for convenience store sales associates looking to promote to assistant managers as well as for new assistant managers. This can be a tough role when you just get thrown into position. I will prepare you to survive in this role.
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This podcast is for multi-unit managers, new and tenured. You're always on the road between stores and cities. Why not put your critical thinking and creativity to work during this time? Let's drive down this road together.
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1
Keeping It Legal: Navigating Tobacco and Age-Restricted Product Regulations
15:09
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Today, we're diving into a crucial topic: the regulations surrounding tobacco and age-restricted products.By C-Store Center
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1
Performance Management and Feedback for Convenience Store Managers
18:12
18:12
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18:12
In today's episode, we'll cover several key points: First, we'll discuss the importance of performance management and why it should be a continuous process rather than just an annual review. Next, we'll dive into effective feedback techniques that can help you provide constructive and actionable feedback to your team. We'll also look at various too…
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1
Coaching and Mentoring Techniques for Convenience Store Managers
20:02
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20:02
In this episode, we'll cover several key points to help you become an effective coach and mentor: First, we'll explore the difference between coaching and mentoring, helping you understand when and how to use each approach. Next, we'll dive into key techniques for effective coaching, providing you with practical methods to improve your team's skill…
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1
Safe and Sound: Food Safety and Handling for Convenience Store Owners
15:18
15:18
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Today, we're focusing on a crucial topic: food safety and handling requirements. With twenty-seven years of experience working in convenience stores, I'm here to guide you through the complexities of food safety regulations and best practices.By C-Store Center
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1
Legal Essentials: Employment Laws, Licensing, and Permits for Independent Convenience Stores
16:03
16:03
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Today, we're diving into a vital topic: employment laws, licensing, and permits for independent convenience store owners.By C-Store Center
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1
Setting Performance Expectations and Goal Setting for Convenience Store Managers
15:51
15:51
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15:51
In today's episode, we'll cover several key points. First, we'll discuss the importance of setting clear performance expectations and how this can improve your store's efficiency. Then, we'll explore techniques for setting effective goals, ensuring they are specific, measurable, achievable, relevant, and time-bound. We'll also share real-world exam…
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1
Staying Compliant: Health and Safety Standards for Independent Convenience Stores
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Today, we're diving into a crucial topic: compliance with health and safety standards.By C-Store Center
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1
Effective Leadership Skills and Styles for Convenience Store Managers
17:15
17:15
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17:15
In this episode, we'll cover several key topics to help you become a more effective leader. We'll start by exploring different leadership styles, helping you understand which approach might work best for you and your team. Then, we'll dive into essential leadership skills that every manager should develop, from communication to decision-making.…
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1
Navigating Regulations: A Guide for Independent Convenience Store Owners
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In today's episode, we'll be delving into the world of regulations that affect your business. We will break down the different types of regulations you'll encounter at the local, state, and federal levels. You'll learn about the specific requirements for health and safety, licensing, employment laws, and advertising. We'll also share practical tips…
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1
Leveraging Data for Financial Success: A Guide for Corporate Convenience Store Managers
21:23
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21:23
In today's episode, we're diving into a vital topic for every convenience store owner: data-driven decision-making for financial success. We'll explore how leveraging data can help you make more informed decisions that enhance your store's profitability and growth.By C-Store Center
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1
Boost Your Sales: Effective Promotions and Advertising Campaigns for Convenience Store Owners
16:42
16:42
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16:42
In today's episode, we'll dive into promotions and advertising campaigns. We'll start by defining promotions and exploring the various types, from discounts and sales to loyalty programs. Then, we'll shift our focus to advertising, covering both traditional and digital channels and discussing how to create compelling ad content that resonates with …
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1
Maximizing Profits: Effective Cost Control and Profitability Analysis for Convenience Store Managers
25:23
25:23
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25:23
In today's episode, we're diving into a crucial topic for every convenience store manager: cost control and profitability analysis. We'll explore strategies to manage expenses effectively and analyze profitability to ensure your business thrives. This episode is tailored specifically for convenience store managers who want to boost their bottom lin…
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1
Mastering Budgets: Effective Expense Management for Corporate Convenience Store Managers
20:55
20:55
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20:55
In today's episode, we'll dive into an essential part of running a successful convenience store: budgeting and managing expenses. We'll dive into how you can create and maintain effective budgets, manage your expenses, and ensure your financial health. This episode is tailored specifically for independent convenience store owners who want to maximi…
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1
Stand Out from the Crowd: Competitive Analysis and Differentiation Strategies for Convenience Stores
15:12
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In today's episode, we're diving into the vital topics of competitive analysis and differentiation strategies. We'll start by explaining what competitive analysis is and why it's essential for your business. You'll learn how to identify your competitors, gather and analyze data about their strengths and weaknesses, and benchmark your store against …
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1
Boost Your Sales: Product Placement and Visual Merchandising for Convenience Store Owners
18:15
18:15
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18:15
In today's episode, we'll explore the critical elements of product placement and visual merchandising. These powerful techniques can transform how customers interact with your store, leading to increased sales and a more engaging shopping experience. We'll start by defining product placement and why it matters, followed by an in-depth look at visua…
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1
Financial Analysis for Decision-Making for Convenience Store District Managers
28:44
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In today's episode, we're focusing on financial analysis for decision-making, specifically for district managers overseeing multiple convenience store locations.By C-Store Center
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1
Financial Clarity: Mastering Financial Statements and Key Performance Indicators for Convenience Store Managers
22:42
22:42
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In today's episode, we're diving into a crucial topic for every convenience store manager: understanding financial statements and key financial performance indicators. We'll guide you through the essentials of financial literacy, tailored specifically for the convenience store industry, to help you make informed decisions and drive your store's suc…
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1
Food Safety and Hygiene Practices for Convenience Store Assistant Managers
25:54
25:54
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In today's episode, we're focusing on a crucial aspect of store management: food safety and hygiene practices. Maintaining high standards in these areas is vital for the well-being of both customers and employees. We'll discuss the specific role of assistant managers in upholding these standards and ensuring a safe environment for everyone.…
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1
Spotless Standards: Ensuring Cleanliness and Safety in Convenience Stores
16:03
16:03
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In this episode, we'll explore the critical aspects of cleaning and sanitation that go beyond the surface. We'll discuss why it's vital to uphold the highest standards of cleanliness, how to manage waste efficiently, and the importance of adhering to health and safety regulations. These practices not only ensure compliance but also enhance customer…
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1
Know Your Customer: Segmentation and Targeting Techniques
18:51
18:51
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In today's episode, we'll explore the essential customer segmentation and targeting techniques explicitly tailored for independent convenience store owners. We'll start by understanding customer segmentation and why it's a game-changer for your business. Then, we'll discuss gathering and analyzing customer data to identify key segments. Following t…
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1
Financial Analysis for Decision-Making for Convenience Store Multi-Unit Managers
29:36
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In today's episode, we're focusing on a critical aspect of managing convenience stores: financial analysis for decision-making. Whether overseeing a single store or multiple units, understanding and applying financial analysis can significantly impact your success and profitability.By C-Store Center
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1
Unlocking Insights: Analyzing Sales Data and Performance Metrics
26:58
26:58
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In today's episode, we'll be diving into the world of data analytics, focusing on how corporate-owned convenience store managers can analyze sales data and performance metrics to drive better business decisions. With the right data and insights, you can optimize operations, improve customer satisfaction, and boost your store's profitability.…
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1
Proper Handling of Hazardous Materials and Equipment
26:38
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In today's episode, we're tackling a topic essential for the well-being of your employees and customers: the proper handling of hazardous materials and equipment. We'll explore why health, safety, and regulatory compliance are so important when dealing with these potentially dangerous items and how you, as an assistant manager, play a crucial role …
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1
Beyond the Sale: Building Lasting Customer Relationships in Convenience Stores
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Today's episode is all about transforming transactions into relationships. We're focusing on enhancing your sales techniques through immediate sales goals and building long-term customer relationships.By C-Store Center
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1
Boost Your Business: Marketing Strategies for Independent Convenience Stores
40:21
40:21
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In today's episode, we're diving into the crucial topic of marketing for independent convenience stores. We'll cover a variety of strategies and tactics to help you attract more customers, increase sales, and build a loyal customer base. We have much to cover, from understanding your market and leveraging digital marketing tools to creating effecti…
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1
Pricing Strategies and Margin Optimization
1:13:36
1:13:36
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In today's episode, we'll tackle two critical aspects of running a successful convenience store chain: pricing strategies and margin optimization. Understanding these concepts is essential to driving profitability and staying competitive in a fast-paced market, whether managing a single store or multiple units.…
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1
Maximizing Convenience: Digital Marketing Strategies
44:26
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Today's episode is about digital marketing strategies specifically designed for corporate-owned convenience store managers. In an era where digital presence is crucial, we'll explore the best practices to help you reach more customers, engage with your community, and ultimately drive sales.By C-Store Center
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1
Emergency Procedures and First Aid Training
43:29
43:29
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In today's episode, we're tackling an essential topic for the well-being of both your employees and customers: emergency procedures and first aid training for convenience store assistant managers. We'll explore why health and safety are paramount in a convenience store setting and how assistant managers play a crucial role in maintaining compliance…
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1
Tech at the Till: Mastering Point-of-Sale and Self-Checkout Systems
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Today, we're focusing on tools essential in the daily operations of convenience stores across the globe: Point-of-Sale (POS) systems and self-checkout systems.By C-Store Center
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Introduction to Key Financial Metrics and Ratios
27:01
27:01
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Today, we will dive into financial metrics and ratios – powerful tools that can help you better understand your business's financial health and drive long-term profitability.By C-Store Center
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1
Cost Control and Expense Reduction Strategies
38:10
38:10
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38:10
In this episode, we'll start by deeply exploring the typical cost structure of convenience stores, identifying the key cost drivers, and analyzing their impact on profitability. We'll then explore strategies for optimizing inventory management, managing labor costs, and implementing energy efficiency initiatives—all of which can significantly impac…
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1
Customer Segmentation and Targeted Marketing
33:54
33:54
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Throughout this episode, we'll explore the ins and outs of customer segmentation and targeted marketing, providing practical insights and actionable steps to help you implement these strategies effectively. We'll discuss how to identify your target segments, create detailed customer personas, and tailor your marketing mix to meet the unique needs o…
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1
Ensuring Compliance with Health and Safety Regulations
24:52
24:52
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In this episode, we'll delve into the importance of health, safety, and regulatory compliance in the convenience store industry, and provide you with practical strategies and best practices to ensure your store meets and exceeds these critical standards.By C-Store Center
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1
Store Operations: Security and Loss Prevention
22:58
22:58
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In today's episode, we delve into the critical aspects of security and loss prevention in retail and convenience store operations. In the fast-paced retail environment, security and loss prevention are not just about safeguarding assets but are crucial for maintaining the stability and profitability of the business. Effective security measures and …
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1
Controlling Expenses and Improving Profitability
27:29
27:29
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Today, we will discuss controlling expenses and improving profitability—two essential elements for thriving in the highly competitive convenience store industry. By the end of this episode, you'll have a comprehensive understanding of how to effectively manage your expenses and drive greater profitability for your independent convenience store.…
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1
Budgeting and Forecasting Techniques for Store Profitability
29:15
29:15
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In this episode, we'll cover budgeting fundamentals, including developing a detailed budget that encompasses revenue, expenses, and capital expenditures. We'll also explore various forecasting methods, from short-term sales projections to long-term growth planning, and discuss how to leverage data analytics and automation to improve the accuracy an…
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1
Mastering Sales Strategies: Market Analysis and Target Market Identification
12:42
12:42
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In today's episode, we're diving into sales strategies, market analysis, and target market identification tailored to convenience store managers.By C-Store Center
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1
Analyzing Sales Data and Utilizing Sales Reports for Performance Improvement
20:33
20:33
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In this episode, we'll explore the importance of sales data analysis for convenience store assistant managers and dive into the key topics that will help you unlock the full potential of your sales data.By C-Store Center
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1
Problem-solving and Conflict Resolution for Convenience Store Sales Associates
29:11
29:11
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In this episode, we'll explore three critical customer service skills that every convenience store sales associate should master: Problem-solving techniques, resolving customer complaints and conflicts, and turning negative experiences into positive ones.By C-Store Center
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1
Financial Analysis and Performance Measurement for Independent Convenience Store Owners
17:59
17:59
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Today, we will explore financial analysis and performance measurement—two critical components for running a successful convenience store business.By C-Store Center
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1
Financial Management for Corporate-Owned Convenience Store Multi-Unit Managers
19:45
19:45
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19:45
In today's episode, we'll explore the importance of understanding financial statements and key financial metrics. These tools are essential for effective decision-making and driving the overall success of your business. Whether you're a seasoned multi-unit manager or just starting, mastering the art of financial management is crucial for navigating…
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1
Sales and Marketing Techniques for Convenience Store Managers
24:50
24:50
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24:50
In this episode, we'll explore the convenience store industry, discussing the current market trends and the specific opportunities and obstacles that corporate-owned stores face. We'll then dive deep into the process of conducting a comprehensive market analysis, uncovering the data and insights you need to make informed decisions about your sales …
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1
Driving Revenue: Implementing Effective Promotional Strategies
41:02
41:02
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41:02
Throughout this episode, we'll explore the significance of effective promotional strategies for driving revenue in convenience stores. We'll explore the definition of promotional strategies, their pivotal role in revenue generation, and how they attract customers, increase sales, and build brand loyalty.…
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1
Visual Victory: Enhancing Store Operations Through Visual Merchandising
31:17
31:17
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31:17
In this episode, we'll explore effective strategies for visual merchandising that can help you enhance product visibility, improve the overall shopping experience, and, ultimately, boost your sales. From the basics of display techniques to integrating the latest digital tools, we'll provide you with actionable insights and tips that you can apply d…
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1
Financial Planning and Budgeting for Independent Convenience Store Owners
25:41
25:41
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25:41
During this episode, we'll explore the essential elements of financial planning and budgeting, uncover strategies to manage costs effectively, and discuss how to allocate resources for future growth. Whether you're a new store owner or looking to refine your existing financial strategies, today's insights will equip you with the tools you need to o…
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1
Implementation and Continuous Improvement in Data Analysis for Retail Sales Performance
41:26
41:26
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In this episode, we're focusing on a critical aspect of retail management—how to effectively implement and continuously improve data analysis practices to enhance sales performance.By C-Store Center
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1
Cross-merchandising and Upselling Strategies for Promotions and Seasonal Merchandising
1:03:46
1:03:46
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In this episode, we'll delve into the dynamic world of cross-merchandising and upselling strategies specifically tailored for promotions and seasonal merchandising in convenience stores.By C-Store Center
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1
Persuasive Selling Techniques and Product Knowledge Demonstrations
47:54
47:54
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In this episode, we're zeroing in on a skill set crucial for every assistant manager in corporate-owned convenience stores: developing persuasive selling techniques and enhancing product knowledge. As the retail landscape gets more competitive, the ability to serve, truly engage, and understand your customers can set your store apart.…
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1
Proper Management of Hazardous Materials in Convenience Stores
29:16
29:16
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29:16
In this episode, we're diving into a critical topic affecting our safety at work and our environment: properly handling and disposing of hazardous materials.By C-Store Center
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1
Feedback, Reflection, and Continuous Improvement in Handling Difficult Customers and Complaints
24:58
24:58
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In today's episode, we delve into the vital processes of Feedback, Reflection, and Continuous Improvement, specifically in handling difficult customers and managing complaints in your stores.By C-Store Center
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