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A show where Mayra Tucunduva-Goble, Marketing Manager at CXponent, sits down with catalysts of change who have been there, done that, and even gotten the souvenir t-shirt. Our topics focus on the communication pillar of the tech stack where software, infrastructure, and services come together to deliver outstanding CX and Digital Employee Experience.
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5 - Getting people on board technology transformations with Rich Mozack
31:09
31:09
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31:09
Rich Mozack is a Senior Technology Executive who spent over 10 years as CIO of several multi-billion-dollar enterprises. With any project, there are typically 20% of people who are on board, 60% are in the middle, and 20% will complain. You'll probably never get the last 20% of the people on your side, so how do you persuade the 60% to join you? Ri…
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4 - Build vs. Buy - how to determine the path forward with Dominic Pasta
23:40
23:40
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23:40
Dominic's experience leading digital transformation and cloud migration projects for large, global companies like Groupon, Quicken Loans, and Aon make him an expert in how organizations should choose the path forward when at the crossroads of building vs. buying. Dominic's LinkedIn: https://www.linkedin.com/in/dominicpasta/…
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3 - Building and optimizing the communication pillar of your tech stack with Taylor Wilkerson
36:42
36:42
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36:42
We broke our number one rule and let a vendor come into the club! Taylor's interesting route to the contact center world, first as an agent and now managing a team of solution consultants, allows him to give us an unbiased view of current tools and the future of CX. Taylor's LinkedIn: https://www.linkedin.com/in/trwilkerson/…
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2 - Data doesn’t lie. You don’t actually need to return to the office with Sinéad Aylward
45:48
45:48
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In our first live Catalyst Club Table Talk event, Sinéad Aylward, VP of Contact Center Technology walks us through how she helped Endurance migrate to the Cloud (serendipitously days before the pandemic shut everything down), how she continuously uses data to improve call center operational excellence while staying remote and how others can too to …
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1 - Why we launched Catalyst Club with Joe Rice
14:59
14:59
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14:59
In the debut episode, Mayra sits down with Joe Rice, founder & CEO of CXponent to learn more about him, his career path into the world of CX and DEX tech, catalytic moments that changed his trajectory and his hopes for the Club. Joe's LinkedIn: https://www.linkedin.com/in/joe-rice-cxponent/By CXponent
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